Hospitality Sales Executive — MICE & Events

Ennismore; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Free hotel stays (up to 10 nights/year

Employee discounts at bars/restaurants

All Heartists program discounts

Development opportunities

Job summary

Ennismore, 25hours Hotel The Olympia in Sydney, seeks a driven Sales Executive to own the reactive sales process for groups, meetings, events and private functions while crafting tailored proposals and maximizing revenue through upselling across F&B and experiences.

You will serve as the primary contact for reactive MICE and corporate groups, collaborating with Revenue, Reservations and Operations to deliver exceptional client outcomes and achieve strong conversion.

Qualifications

• Experience in hotel, venue, events, groups or hospitality sales with a strong customer and conversion focus.
• Confident handling a high volume of enquiries while maintaining personalised service and commercial discipline.
• Strong written proposal, negotiation, follow-up and relationship-management skills.
• Understands the difference between group dining, meetings, events and accommodation groups and can route enquiries appropriately.
• Commercially minded with a natural ability to upsell and connect rooms, F&B and experiences.
• Highly organised and comfortable managing multiple option dates, contracts and deadlines.
• Confident working across Sales, Revenue, Reservations, F&B and Operations.
• Experience with Delphi, Opera or comparable hotel/event systems is advantageous.

Responsibilities

• Own the reactive sales process for accommodation groups, meetings, events and private functions.
• Act as the primary sales contact for reactive MICE, corporate groups, leisure groups and social events, escalating strategic or high-value opportunities to the Commercial Director.
• Convert inbound demand quickly and commercially, maintaining clear response times, follow-up cadence and next actions for every qualified enquiry.
• Develop tailored proposals that reflect how each customer buys and showcase the full 25hours experience rather than selling space or rooms in isolation.
• Drive upselling and revenue attachment across accommodation, F&B, room upgrades, additional venues, arrival experiences and other hotel products.
• Own social event conversion, with clear package options and upsell opportunities designed to improve average booking value.
• Manage tentative business, option dates, contracts, deposits and key sales milestones in accordance with hotel policy.
• Maintain accurate and current opportunity, revenue, activity and lost-business information in Delphi and other relevant systems.
• Work closely with Revenue and Reservations on group rates, availability, displacement considerations and accommodation requirements.
• Work with the Sales Manager on proactive leads that become reactive opportunities and support larger or strategically important opportunities as required.
• Hand confirmed business to the Sales & Event Planning Manager with complete commercial information, agreed inclusions, contracted terms and clear client expectations.
• Support client site inspections, famils, showcases and hotel sales events where required.

Skills

Hospitality sales

Customer service

Negotiation

Proposal writing

Relationship management

Upselling

Organization

Cross-functional collaboration

Tools

Delphi

Opera

Job description

Ennismore, 25hours Hotel The Olympia in Sydney, seeks a driven Sales Executive to own the reactive sales process for groups, meetings, events and private functions while crafting tailored proposals and maximizing revenue through upselling across F&B and experiences.

You will serve as the primary contact for reactive MICE and corporate groups, collaborating with Revenue, Reservations and Operations to deliver exceptional client outcomes and achieve strong conversion.