Hospitality & Operations Manager - Indoor Play Park

Our Other Company; Kialla; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Professional growth opportunities

Supportive team environment

Job summary

Rebound Ultimate Trampoline Park & Play Centre in Kialla, Victoria is seeking an Accommodation and Hospitality Manager to oversee daily hospitality operations and coordinate staff and bookings.

The role requires strong leadership, organisational skills and a commitment to safety, quality service and customer satisfaction. The annual salary is $80,000 to $85,000 plus superannuation for full-time employment with opportunities for professional growth.

Qualifications

• Relevant qualifications in hospitality management or equivalent experience.
• Strong leadership, communication and organisational skills.
• Proven ability to manage staff and deliver high-quality customer service.
• Experience with budgeting, stock control and operations planning.
• Familiarity with workplace health and safety requirements.

Responsibilities

• Oversee day-to-day hospitality and accommodation-related operations.
• Recruit, train, supervise and support staff to maintain high service standards.
• Coordinate customer bookings, reservations and service arrangements.
• Monitor cleanliness, presentation and facilities maintenance.
• Manage budgets, stock levels and business records.
• Address customer feedback and resolve complaints.
• Ensure compliance with safety and regulatory requirements.
• Develop strategies to improve efficiency and customer satisfaction.
• Maintain standard operating procedures for a safe, welcoming environment.
• Monitor staff performance and identify training needs.

Skills

Leadership

Team management

Communication

Organisational skills

Customer service

Conflict resolution

Problem-solving

Prioritisation

Budgeting

Stock control

WHS compliance

Education

Hospitality management degree or related field

Equivalent relevant experience

Job description

Rebound Ultimate Trampoline Park & Play Centre in Kialla, Victoria is seeking an Accommodation and Hospitality Manager to oversee daily hospitality operations and coordinate staff and bookings.

The role requires strong leadership, organisational skills and a commitment to safety, quality service and customer satisfaction. The annual salary is $80,000 to $85,000 plus superannuation for full-time employment with opportunities for professional growth.