Accommodation and Hospitality Manager

Our Other Company; Kialla; Vor Ort; AUD 80.000 - 85.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Full-time employment

Professional growth opportunities

Supportive team environment

Zusammenfassung

Rebound Ultimate Trampoline Park & Play Centre in Kialla, Victoria is seeking an Accommodation and Hospitality Manager to oversee daily hospitality operations and coordinate staff and bookings.

The role requires strong leadership, organisational skills and a commitment to safety, quality service and customer satisfaction. The annual salary is $80,000 to $85,000 plus superannuation for full-time employment with opportunities for professional growth.

Qualifikationen

• Relevant qualifications in hospitality management or equivalent experience.
• Strong leadership, communication and organisational skills.
• Proven ability to manage staff and deliver high-quality customer service.
• Experience with budgeting, stock control and operations planning.
• Familiarity with workplace health and safety requirements.

Aufgaben

• Oversee day-to-day hospitality and accommodation-related operations.
• Recruit, train, supervise and support staff to maintain high service standards.
• Coordinate customer bookings, reservations and service arrangements.
• Monitor cleanliness, presentation and facilities maintenance.
• Manage budgets, stock levels and business records.
• Address customer feedback and resolve complaints.
• Ensure compliance with safety and regulatory requirements.
• Develop strategies to improve efficiency and customer satisfaction.
• Maintain standard operating procedures for a safe, welcoming environment.
• Monitor staff performance and identify training needs.

Kenntnisse

Leadership

Team management

Communication

Organisational skills

Customer service

Conflict resolution

Problem-solving

Prioritisation

Budgeting

Stock control

WHS compliance

Ausbildung

Hospitality management degree or related field

Equivalent relevant experience

Jobbeschreibung

Job Type: Permanent position | Full time position

Job Description

Our valued client, Rebound Ultimate Trampoline Park & Play Centre, is a spacious, family-oriented indoor entertainment facility located in Kialla, Victoria. The centre offers a variety of recreational activities suitable for all age groups, from babies and toddlers to teenagers and adults. The centre’s attractions include a dedicated toddler zone, an expansive indoor playground featuring a ball shooting area and a trampoline park for all ages equipped with the city’s largest trick air bag.

These facilities provide a welcoming and engaging environment where families can enjoy active play, unwind and spend quality time together. Rebound Ultimate Trampoline Park and Play Centre is seeking a motivated, experienced, and customer-focused Accommodation and Hospitality Manager to oversee daily hospitality operations, coordinate staff and maintain high standards of service, safety and customer satisfaction. The successful candidate will demonstrate strong leadership and organisational skills, sound operational management capabilities and a commitment to delivering positive customer experiences.

This role requires the ability to manage daily operations efficiently, support staff performance, maintain service standards and contribute to the overall success and growth of the business. The annual salary for this position is $80,000 to $85,000 plus superannuation. Key Responsibilities:

• Oversee and coordinate day-to-day hospitality and accommodation-related operations, as applicable to the business.
• Recruit, train, supervise and support staff to ensure efficient operations and consistently high service standards.
• Coordinate customer bookings, reservations, enquiries and service arrangements.
• Monitor cleanliness, presentation, maintenance and the overall condition of facilities.
• Manage operational budgets, expenditure, stock levels and business records.
• Respond to customer feedback, address complaints and implement appropriate solutions.
• Ensure compliance with applicable workplace health and safety requirements, food safety obligations where relevant and other relevant legal and regulatory requirements.
• Develop and implement strategies to improve operational efficiency, customer satisfaction, service quality and business performance.
• Establish and maintain operational procedures to support a safe, welcoming and professional environment.
• Monitor staff performance and identify opportunities for training and continuous improvement.

Skills, Qualifications and Experience:

• Relevant qualifications in hospitality management, hotel management, business management or a related field or equivalent relevant experience.
• Strong leadership, team management, communication and organisational skills.
• Excellent customer service, conflict resolution and problem-solving abilities.
• The ability to manage competing priorities and work effectively in a fast-paced environment.
• Experience with operational planning, budgeting, stock control and business administration.
• Familiarity with relevant workplace health and safety requirements and operational compliance.
• A proactive approach to improving customer experiences, staff performance and business outcomes.

What We Offer:

• A competitive annual salary of $80,000 to $85,000 plus superannuation.
• Full-time employment in a dynamic and customer-focused environment.
• Opportunities to contribute to business development and operational improvements.
• A supportive workplace that values teamwork, professionalism and continuous improvement.
• Opportunities for professional growth and development.