Hospital Telephonist Night Shifts: Calm Communicator

NSW Health; Sydney; On-site; AUD 49,000 - 51,000; Part time

Benefits offered by this job

Additional public holiday during the X

Job summary

NSW Health's Royal Prince Alfred Hospital in Sydney is seeking a Telephonist Level 2 to deliver high-quality communications and clerical support at a major hospital site.

You will handle incoming/outgoing calls, perform emergency paging for critical response teams, and provide courteous assistance to patients, staff and the public. This permanent part-time night-shift position requires availability three nights per week and onboarding training.

Qualifications

• Available to work Wednesday to Friday night shifts.
• Experience assisting the public, staff and clients in a high-volume environment with a polite, clear and calm manner.
• Proficient in computerised systems such as MS Excel & Powerchart.

Responsibilities

• Manage incoming and outgoing calls and provide a high-quality communication service.
• Perform emergency paging for critical response teams (e.g., cardiac arrest, trauma).
• Undertake routine clerical duties and deliver an efficient, timely service.
• Support patients, visitors and staff with professionalism.

Skills

Customer service experience

Polite & calm under pressure

Tools

MS Excel

Powerchart

Job description

NSW Health's Royal Prince Alfred Hospital in Sydney is seeking a Telephonist Level 2 to deliver high-quality communications and clerical support at a major hospital site.

You will handle incoming/outgoing calls, perform emergency paging for critical response teams, and provide courteous assistance to patients, staff and the public. This permanent part-time night-shift position requires availability three nights per week and onboarding training.