Telephonist (Level 2) - Night shift

NSW Health; Sydney; On-site; AUD 49,000 - 51,000; Part time

Benefits offered by this job

Additional public holiday during the X

Job summary

NSW Health's Royal Prince Alfred Hospital in Sydney is seeking a Telephonist Level 2 to deliver high-quality communications and clerical support at a major hospital site.

You will handle incoming/outgoing calls, perform emergency paging for critical response teams, and provide courteous assistance to patients, staff and the public. This permanent part-time night-shift position requires availability three nights per week and onboarding training.

Qualifications

• Available to work Wednesday to Friday night shifts.
• Experience assisting the public, staff and clients in a high-volume environment with a polite, clear and calm manner.
• Proficient in computerised systems such as MS Excel & Powerchart.

Responsibilities

• Manage incoming and outgoing calls and provide a high-quality communication service.
• Perform emergency paging for critical response teams (e.g., cardiac arrest, trauma).
• Undertake routine clerical duties and deliver an efficient, timely service.
• Support patients, visitors and staff with professionalism.

Skills

Customer service experience

Polite & calm under pressure

Tools

MS Excel

Powerchart

Job description

Employment Type:PermanentPart Time; minimum 24 hours per week
Position Classification:Telephonist Level 2
Remuneration:$35.74 - $37.20 per hour + Superannuation
Location:Royal Prince Alfred Hospital
Requisition ID:REQ697348

About the Role

Royal Prince Alfred is the principal teaching hospital of the University of Sydney and offers speciality services from its main campus as well as from Institute of Rheumatology and Orthopaedics, Chris O’Brien Lifehouse and Dame Edith Walker Hospitals.RPAH is one of Australia's leading hospitals, providing an extensive range of diagnostic and treatment services. Its specialities include cardiology, obstetrics and gynaecology, cancer, respiratory medicine, neurology, liver and kidney transplants.

The primary purpose of this role is to provide a high-quality communication and support service at a major hospital site. The successful applicant will manage incoming and outgoing calls, perform emergency paging for critical response teams such as cardiac arrest and trauma groups, undertake routine clerical duties, and deliver an efficient, timely, and courteous service to patients, visitors, members of the public, and staff.

This is a permanent part-time night shift role, working three nights per week. Initial day shifts will be required to complete mandatory training and onboarding.

For more information, please view the Position Description.

Ideal Candidate

Available to work Wednesday to Friday night shifts.

Has experience assisting the public, staff and clients in a high volume environment with the ability to provide assistance in a polite, clear, well spoken and calm manner in all circumstances.

Proficient in computerised systems such as MS Excel & Powerchart.

Benefits and Perks!

• Additional public holiday during the Christmas period to enjoy with family and friends.
• Paid Parental Leave and Annual Leave Loading.
• Maximise your earnings with Salary Packaging, Novated Leasing, and a Meal Entertainment Allowance. Learn more through SalaryPackagingPlus.
• Access ongoing professional development opportunities through Sydney Education, including free courses, qualifications, and coaching programs.
• Free Employee Assistance Program (EAP) services available for employees and their immediate families.
• Enjoy discounted Fitness Passport membership and access to free telehealth nutrition and wellness support from qualified professionals.

For more information about other benefits, please visit SLHD Benefit.

This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Working for Sydney Local Health District - NSW Health

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit:https://www.steppingup.health.nsw.gov.au/

Sydney Local Health District is committed to implementing theChild Safe Standards.

For more information about SLHD, please visit ‘Working With Us’

To further connect with us, check us out onLinkedIn.

For enquiries, please contact Kristen Woodward via email at ***************@health.nsw.gov.au.

Applications Close: 16 November 2026

For Applicant Support and Information, visit ‘Applicant Information’