Horizon Club Front Office & F&B Attendant (Luxury)

JEN by Shangri-La; Sydney; On-site; AUD 50,000 - 66,000; Full time

Job summary

Shangri-La Sydney's Horizon Club invites hospitality professionals to join as All-Rounder (Reception and Food & Beverage) and F&B Attendant, delivering personalized service in a premium lounge overlooking the harbour. The roles require front office expertise, attention to detail, and a passion for guest satisfaction.

This full-time position offers exposure to luxury service standards, collaboration across Front Office and F&B teams, and the opportunity to progress within a global luxury

Qualifications

• Previous experience in an Executive Club Lounge or luxury hotel environment.
• Skilled in Front Office operations, including check-in/check-out procedures.
• Demonstrated ability to provide high-level hospitality and anticipate guest needs.
• Full-time availability for a 7-day rotating roster.
• Full working rights in Australia.
• Current RSA certification.

Responsibilities

• Deliver personalised guest service, including checkins, checkouts, and tailored assistance.
• Provide premium F&B service during breakfast, evening canapés, and throughout the day.
• Maintain lounge presentation, ensuring the space remains welcoming, organised, and immaculate.
• Support daily operations such as buffet setup, clearing tables, and pantry upkeep.
• Uphold ShangriLa standards across Front Office, F&B, and guest experience touchpoints.
• These roles work closely together to create a seamless, elevated experience for every Horizon Club guest.

Skills

Front Office

Guest Service

Hospitality

Rotating Shifts

Job description

Shangri-La Sydney's Horizon Club invites hospitality professionals to join as All-Rounder (Reception and Food & Beverage) and F&B Attendant, delivering personalized service in a premium lounge overlooking the harbour. The roles require front office expertise, attention to detail, and a passion for guest satisfaction.

This full-time position offers exposure to luxury service standards, collaboration across Front Office and F&B teams, and the opportunity to progress within a global luxury