Homestay Manager

Uniglobalcareers; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Citipointe Christian College in Brisbane is seeking a dedicated Homestay Program Manager to lead the international student homestay program, ensuring safety, high-quality experiences, and regulatory compliance. The role includes coordinating placements, training hosts, and supporting student welfare within a Christian community context.

You will build strong networks with families, agents, and partners, manage after-hours support, and contribute to continuous program improvement to enhance the

Responsibilities

• Homestay Program Management Lead and oversee the College's Homestay Program, ensuring a safe, supportive, and high-quality experience for international students. Maintain compliance with relevant legislation, regulatory requirements, College policies, and international education standards. Monitor program effectiveness and contribute to the ongoing development and improvement of homestay services.
• Homestay Host Recruitment and Support Recruit, assess, onboard, and support suitable homestay families. Conduct home visits, training, and ongoing engagement with homestay hosts. Build and maintain a strong network of Christian homestay families to support program growth and sustainability.
• Student Welfare and Placement Coordinate homestay placements that support student wellbeing, cultural needs, and successful integration into the College community. Monitor student welfare and provide support, guidance, and referrals where required. Facilitate orientation programs, welfare check-ins, and activities that enhance the international student experience.
• Stakeholder Engagement Develop positive relationships with students, parents, agents, homestay families, staff, and external partners. Act as the primary contact for homestay enquiries and support services. Advocate for the wellbeing and best interests of international students.
• Risk Management and Student Support Respond to incidents, concerns, and complaints in a timely and professional manner. Support conflict resolution and mediation between students, families, and homestay providers. Participate in after-hours support and emergency response processes as required.

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

Established in 1978, Citipointe Christian College is a leading independent, co-educational Christian college located in Carindale, in Brisbane's south-east. With a student body of approximately 1,850, Citipointe is committed to providing a Christ-centred education marked by academic excellence, personal care, and a strong sense of community. At Citipointe, we are called to excellence in education. We integrate faith and learning in a holistic way, equipping students with the values, knowledge, and character they need to flourish in life and make a meaningful contribution to the world. Grounded in our Christian faith, we inspire students to achieve their personal best and become people of Faith, Integrity, Respect and Excellence to influence our world for good and for God.

Employment Information

This is a permanent full-time position. The role requires flexibility to work occasional evenings and weekends as required. The successful applicant will participate in after-hours support and emergency response duties. A current Blue Card and driver's licence are required.

Key Responsibilities

• Homestay Program Management Lead and oversee the College's Homestay Program, ensuring a safe, supportive, and high-quality experience for international students. Maintain compliance with relevant legislation, regulatory requirements, College policies, and international education standards. Monitor program effectiveness and contribute to the ongoing development and improvement of homestay services.
• Homestay Host Recruitment and Support Recruit, assess, onboard, and support suitable homestay families. Conduct home visits, training, and ongoing engagement with homestay hosts. Build and maintain a strong network of Christian homestay families to support program growth and sustainability.
• Student Welfare and Placement Coordinate homestay placements that support student wellbeing, cultural needs, and successful integration into the College community. Monitor student welfare and provide support, guidance, and referrals where required. Facilitate orientation programs, welfare check-ins, and activities that enhance the international student experience.
• Stakeholder Engagement Develop positive relationships with students, parents, agents, homestay families, staff, and external partners. Act as the primary contact for homestay enquiries and support services. Advocate for the wellbeing and best interests of international students.
• Risk Management and Student Support Respond to incidents, concerns, and complaints in a timely and professional manner. Support conflict resolution and mediation between students, families, and homestay providers. Participate in after-hours support and emergency response processes as required.

Requirements

Excellent