Homestay Manager

Citipointe Christian College; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

Citipointe Christian College is seeking a dynamic Homestay Manager to lead the college’s Homestay Program in Brisbane. You will oversee placements, recruit and support homestay families, and collaborate with parents, agents and staff to ensure safe and high-quality international student experiences aligned with the college’s Christ-centred ethos.

The role requires strong organizational skills, cross-cultural awareness, and a commitment to student wellbeing, with occasional after-hours duties and

Qualifications

• Excellent interpersonal, written and verbal communication skills.
• Strong cross-cultural awareness and experience with diverse backgrounds.
• Demonstrated experience in conflict resolution, mediation, or stakeholder management.
• Ability to work independently, exercise sound judgement and manage risk.

Responsibilities

• Lead and oversee the Homestay Program to provide safe, supportive and high-quality experiences for international students.
• Recruit, assess, onboard and support suitable homestay families; conduct home visits and training.
• Coordinate homestay placements to support student wellbeing and successful integration into the college community.
• Develop positive relationships with students, parents, agents, homestay families and staff; act as primary contact for inquiries.
• Respond to incidents, concerns and complaints; participate in after-hours support and emergency response processes.

Skills

Interpersonal skills

Cross-cultural awareness

Conflict resolution

Organisational skills

Communication skills

Tools

Database systems

MS Office

Job description

Established in 1978, Citipointe Christian College is a leading independent, co-educational Christian college located in Carindale, in Brisbane's south-east. With a student body of approximately 1,850, Citipointe is committed to providing a Christ-centred education marked by academic excellence, personal care, and a strong sense of community.

At Citipointe, we are called to excellence in education. We integrate faith and learning in a holistic way, equipping students with the values, knowledge, and character they need to flourish in life and make a meaningful contribution to the world. Grounded in our Christian faith, we inspire students to achieve their personal best and become people of Faith, Integrity, Respect and Excellence to influence our world for good and for God.

Position Summary

The Homestay Manager, a newly created role within our college, is responsible for the leadership, coordination, and continuous improvement of the College's Homestay Program. This role ensures international students are provided with safe, supportive, high-quality, and Christ-centred accommodation experiences while maintaining compliance with legislative, regulatory, and College requirements.

Reporting to the Principal Administrator - International, the Homestay Manager oversees student placements, supports student wellbeing, recruits and develops homestay families, manages stakeholder relationships, and promotes the ongoing success and sustainability of the program. The role serves as the primary point of contact for students, parents, homestay families, government agencies, and College staff on all homestay-related matters.

This position is ideally suited to a highly organised, culturally aware, and relationship-focused professional who is passionate about supporting international students and fostering a welcoming community environment.

Employment Information

• This is a permanent full-time position.
• The role requires flexibility to work occasional evenings and weekends as required.
• The successful applicant will participate in after-hours support and emergency response duties.
• A current Blue Card and driver's licence are required.

Key Responsibilities

Homestay Program Management

• Lead and oversee the College's Homestay Program, ensuring a safe, supportive, and high-quality experience for international students.
• Maintain compliance with relevant legislation, regulatory requirements, College policies, and international education standards.
• Monitor program effectiveness and contribute to the ongoing development and improvement of homestay services.

Homestay Host Recruitment and Support

• Recruit, assess, onboard, and support suitable homestay families.
• Conduct home visits, training, and ongoing engagement with homestay hosts.
• Build and maintain a strong network of Christian homestay families to support program growth and sustainability.

Student Welfare and Placement

• Coordinate homestay placements that support student wellbeing, cultural needs, and successful integration into the College community.
• Monitor student welfare and provide support, guidance, and referrals where required.
• Facilitate orientation programs, welfare check-ins, and activities that enhance the international student experience.

Stakeholder Engagement

• Develop positive relationships with students, parents, agents, homestay families, staff, and external partners.
• Act as the primary contact for homestay enquiries and support services.
• Advocate for the wellbeing and best interests of international students.

Risk Management and Student Support

• Respond to incidents, concerns, and complaints in a timely and professional manner.
• Support conflict resolution and mediation between students, families, and homestay providers.
• Participate in after-hours support and emergency response processes as required.

Requirements

• Excellent interpersonal, written, and verbal communication skills.
• Strong cross-cultural awareness and experience working with people from diverse backgrounds.
• Demonstrated experience in conflict resolution, mediation, or stakeholder management.
• Ability to work independently, exercise sound judgement, and manage risk effectively.
• Excellent organisational and time management skills with the ability to manage competing priorities.
• Strong computer literacy, including Microsoft Office applications and database systems.
• Ability to work flexible hours and be contactable outside normal business hours when required.
• Demonstrated Christian faith, regular involvement in a church community, and alignment with the College's Christian ethos.
• Current Blue Card (Working with Children Check).
• Current driver's licence.
• Written, current Pastoral Reference on church letterhead.

Highly Regarded

• Experience managing or coordinating a homestay or international student accommodation program.
• Experience working with international students and their families.
• Experience in counselling, welfare support, or case management.
• Experience recruiting, training, and supporting volunteers, host families, or community stakeholders.
• Understanding of international education compliance requirements and student visa obligations.
• Qualifications in Counselling, TESOL, or a related field.

Employment Information Collection Notice

In applying for this position, applicants will be providing Citipointe Christian College with personal information. The College is committed to protecting the privacy and confidentiality of all applicants in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

The information collected may include details provided in your application, obtained during interviews, from your nominated referees, and from other inquiries made as part of the selection process. This information will only be used for recruitment and selection purposes.

In the course of this process, the College may contact third parties such as referees or background check providers and may disclose relevant personal information as part of verifying qualifications, work history, and suitability for the role.

All personal information will be stored securely and accessed only by those directly involved in the recruitment process. If your application is unsuccessful, your information will be retained for a limited period and then securely destroyed or de-identified, unless you consent to its retention for future opportunities.

You may request access to your personal information held by the College and request corrections where necessary by contacting our People Relations Department.