Home Support Officer- Aged Care

Calvary Care; Victoria; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Salary packaging benefits

Paid parental leave

Training and development pathways

Job summary

Calvary Strzelecki House is seeking a Home Support Officer to assist the Home Manager with daily administrative tasks and to ensure smooth delivery of customer care. You will be the first point of contact for clients, residents and staff, delivering courteous reception and administrative support in a friendly, diverse environment.

If you take pride in strong administration and communication, this role offers an opportunity to contribute to high-quality care and a supportive team.

Qualifications

• Well-developed interpersonal and communication skills.
• Commitment to high-quality customer service and elderly care.
• Attention to detail, multitasking, and time management.
• Proficiency with contemporary IT applications and platforms.

Responsibilities

• Provide reception duties, including answering phones and greeting visitors.
• Support day-to-day administrative tasks to enable customer care delivery.
• Facilitate communication with residents, representatives and staff.
• Record walk-in inquiries and manage appointments.

Skills

Interpersonal skills

Communication skills

Time management

IT proficiency

Teamwork

Customer service

Education

Administration qualification

Tools

MS Office

Teams

Kronos payroll

Job description

Home Support Officer - Calvary Strzelecki House

• Progress with purpose at one of Australia’s largest health care providers
• Salary packaging, benefits and professional development in a supportive team environment
• Permanent Part-Time: Mon-Thu ********* hours & Fridays ********* hours

About the role

The Home Support Officer position at Calvary Strzelecki House is a permanent part-time role. The primary responsibility is to support the Home Manager in day-to-day administrative tasks, ensuring the smooth delivery of customer care. The role involves being the first point of contact for clients, residents, and staff, with a focus on providing courteous reception and administrative support.

If you pride yourself on your outstanding administration and communication abilities, enjoy a friendly and culturally diverse environment and have a great attitude then we want to hear from you!

Your main duties will include:

• Ensure clear and timely administrative activities to support customer care
• Facilitate communication with residents, their representatives, and other stakeholders regarding office administration requirements
• Reception duties, including answering phones, greeting visitors/contractors, and managing appointments
• Assist with walk-in inquiries and record them appropriately

About you

• Well-developed interpersonal and communication skills.
• Commitment to providing high-quality customer service and a genuine interest in the elderly.
• Attention to detail, multitasking abilities, and effective time management skills.
• Proficiency in contemporary IT applications and platforms (MS Office, Teams, etc.), with a willingness to learn new ones.
• Proven organizational skills, attention to detail, and the ability to prioritize work independently and as part of a team.

Desirable

• Previous experience in aged /health care
• Rostering and payroll experience using Kronos
• Qualifications in Administration

Your benefits:

• NFP salary packaging benefits, discounted health insurance and gym memberships
• Paid parental leave
• Training, development pathways and career opportunities

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart.

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role.

Calvary Health Care: Australia’s number-one most attractive employer according to Randstad 2025 survey