Home Support Officer- Aged Care

Calvary Health Care; Mirboo North; On-site; AUD 55,000 - 59,000; Part time

Benefits offered by this job

NFP salary packaging

Paid parental leave

Training and development

Discounted health insurance and gym

Job summary

Calvary Health Care in Mirboo North, VIC, is seeking a Home Support Officer to assist the Home Manager with daily administration and front-desk responsibilities in a welcoming aged-care setting.

The role focuses on courteous client contact, reception duties, scheduling, and record-keeping. Experience in customer service and basic IT is valued; part-time regular hours apply Monday to Friday.

Qualifications

• Well-developed interpersonal and communication skills.
• Commitment to providing high-quality customer service and a genuine interest in the elderly.
• Attention to detail, multitasking abilities, and effective time management skills.

Responsibilities

• Ensure clear and timely administrative activities to support customer care.
• Facilitate communication with residents, their representatives, and other stakeholders regarding office administration requirements.
• Reception duties, including answering phones, greeting visitors, and managing appointments.
• Assist with walk-in inquiries and record them appropriately.

Skills

Interpersonal skills

Customer service

Multitasking

Time management

Education

Administration qualification

Tools

MS Office

Teams

Job description

• Mirboo North, VIC, Australia, 3871
• Permanent
• Closing on: Oct 1 2026

Position Description

Home Support Officer - Calvary Strzelecki House

• Progress with purpose at one of Australia’s largest health care providers
• Salary packaging, benefits and professional development in a supportive team environment
• Permanent Part-Time: Mon-Thu 0800-1600 hours & Fridays 0800-1200 hours

About The Role

The Home Support Officer position at Calvary Strzelecki House is a permanent part-time role. The primary responsibility is to support the Home Manager in day-to-day administrative tasks, ensuring the smooth delivery of customer care. The role involves being the first point of contact for clients, residents, and staff, with a focus on providing courteous reception and administrative support.

Your main duties will include

• Ensure clear and timely administrative activities to support customer care
• Facilitate communication with residents, their representatives, and other stakeholders regarding office administration requirements
• Reception duties, including answering phones, greeting visitors/contractors, and managing appointments
• Assist with walk-in inquiries and record them appropriately

About You

• Well-developed interpersonal and communication skills.
• Commitment to providing high-quality customer service and a genuine interest in the elderly.
• Attention to detail, multitasking abilities, and effective time management skills.
• Proficiency in contemporary IT applications and platforms (MS Office, Teams, etc.), with a willingness to learn new ones.
• Proven organizational skills, attention to detail, and the ability to prioritize work independently and as part of a team.

Desirable

• Previous experience in aged /health care
• Rostering and payroll experience using Kronos
• Qualifications in Administration

Your benefits:

• NFP salary packaging benefits, discounted health insurance and gym memberships
• Paid parental leave
• Training, development pathways and career opportunities

Why work for Calvary?

At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart.

Please note the following

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role.

Calvary Health Care: Australia’s number-one most attractive employer according to Randstad 2025 survey