Home Coordinator

SmartRecruiters, Inc.; Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Hybrid working

Career opportunities

Employee discounts

12 weeks paid parental leave

EAP and wellbeing programs

Charity and sustainability initiatives

Job summary

JB Hi-Fi is seeking a Home Coordinator in Australia to enhance customer experiences in the Home Department. You will work collaboratively with the store team to support in-store and online customers, ensuring safety and compliance in daily operations.

The role requires proven retail and customer service experience, with cash handling and familiarity with EFTPOS systems. You will contribute to achieving sales targets while delivering exceptional service and product knowledge.

Qualifications

• Proven retail experience with knowledge of small appliances and whitegoods.
• Customer service background and cash handling experience.
• Ability to sell retail products and merchandise and work under pressure.

Responsibilities

• Collaborate with a team to deliver a positive in-store and online customer experience.
• Ensure Home Department activities meet safety, compliance and legislative standards; incident reporting.
• Cross-train and support sales team on all Home Department products and services.
• Achieve sales and profitability targets for the store.

Skills

Retail experience

Customer service

Cash handling

POS systems

Tools

POS terminals

Job description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As a Home Coordinator, you will have the opportunity to create, support and uphold a culture of collective high performance and great customer experiences across the store, ensuring that the home department is supported, including:

• Working collaboratively as part of a team to deliver a positive experience for both instore and online customers
• Ensuring all Home Department activities meet compliance and legislative standards, with an emphasis on Safety, including in-store process and incident reporting
• Cross train, develop and support sales team members on all aspects of Home Department products and services
• Achievement of sales and profitability targets for your store

Qualifications

• You must enjoy working in a casual and fun atmosphere, having proven retail experience and a broad knowledge of Small Appliances and Whitegoods
• Proven customer service experience and background in cash handling, including the use of EFTPOS facilities (preferably electronic POS systems)
• The ability to sell retail products and merchandise, and the ability to work under pressure

Additional Information

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!