Settlements Officer

10FFA RAC Finance Ltd; Perth; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development

Free Roadside Assistance

Discounts on RAC products

Community volunteering

Active Social Club

Job summary

RAC is seeking a meticulous Loan Operations professional to oversee daily loan payments, ensure AML/CTF compliance, and process new loan files within established guidelines. You will reconcile loan clearing and general ledger accounts, monitor overnight reports, and manage closures, refunds, and direct debit forms while coordinating with internal and external teams.

RAC offers a values-led culture with flexible work options, career development, and community involvement as part of WA’s leading

Qualifications

• Attention to detail and adherence to compliance regulations.
• Excellent organizational and time management skills.
• Proactive problem solving and stakeholder engagement.

Responsibilities

• Oversee daily loan account payments, AML/CTF compliance, and upload new loan files within guidelines.
• Reconcile loan clearing and general ledger accounts; monitor overnight error reports and resolve discrepancies.
• Manage loan account closures, process Consumer Credit Insurance refunds, and handle direct debit forms.
• Lead stakeholder management with internal and external teams; conduct quarterly procedure reviews and assist with training for changes.
• Daily data entry for refinanced journals and cheque repayments; respond to member payment queries and manage inboxes.
• Escalate significant repayments for AML/CTF issues and provide relief as required.

Skills

Excel

Loan accounts management

Reconciliation

Stakeholder management

Time management

Job description

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be 'The driving force for a better WA' by 2030. RAC Finance (RACF) specialise in market leading finance products and services ranging from personal finance, secured notes and property finance loans.

What will you be doing?

• Permanent full time opportunity.
• Oversee daily loan account payments, ensuring adherence to AML/CTF legislation, and upload and advance new loan files within compliance guidelines.
• Reconcile loan clearing and general ledger accounts, monitor and investigate overnight error reports, and address reconciliation challenges.
• Manage loan account closures, process Consumer Credit Insurance refunds, and manage direct debit authority forms.
• Lead stakeholder management with internal and external teams, conduct quarterly reviews of procedure manuals, and implement and assist with training for process changes.
• Perform daily data entry for loan refinanced journals and cheque repayments, respond to member payment queries, manage inboxes, and elevate significant repayments for AML/CTF issues.
• Providing relief as required and perform other duties as requested from time to time.

What are we looking for in you?

• Strong attention to detail and ability to adhere to compliance regulations.
• Excellent organisational and time management skills.
• Proactive problem-solving abilities and stakeholder engagement skills.
• Proficient or higher in the use of Excel highly desirable.
• Experience in managing loan accounts and reconciliation processes.

What can we offer you?

• A workplace culture where our people feel valued, respected and empowered.
• Work in flexible ways that meet work/life commitments and support wellbeing.
• Professional career development and training.
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
• Be part of a purpose led organisation that gives back to the WA community.
• Opportunities for community engagement and corporate volunteering.
• A very active Social Club - join one of the most active social clubs in Perth with over 900 members.

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.

At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.

Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.

Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.