Home Care Service Manager

3D Recruit; Perth; On-site; AUD 90,000 - 140,000; Full time

Job summary

3D Recruit is seeking an experienced Home Care Service Manager to oversee day-to-day service delivery, support and develop a team, and help grow the business in Perth.

The role combines hands-on leadership with operations, client coordination and partnership development with families and referral partners.

You will ensure quality, compliance and continuous improvement in an aged care home care setting, delivering person-centred services to older Australians at home.

Qualifications

• Experience in home care management.
• Strong care coordination capabilities.
• Proven ability to coach and develop staff.
• Excellent communication with clients, families and partners.
• Solid understanding of aged care quality requirements, compliance and risk management.

Responsibilities

• Leading, coaching and supporting a team to deliver high-quality home care services.
• Overseeing client services, care coordination and day-to-day operational activities.
• Supporting effective care planning, service reviews and appropriate utilisation of client funding.
• Monitoring service delivery, client satisfaction and team performance.
• Managing complex client matters and supporting positive outcomes for clients and families.
• Identifying opportunities to improve processes, efficiencies and service quality.
• Building relationships with referral partners and community stakeholders to support business growth.
• Contributing to compliance, risk management and continuous improvement.

Skills

Home care management

Care coordination

Staff coaching

Client relationship management

Quality & compliance

Commercial awareness

Job description

Your next employer: Join a home care organisation focused on delivering quality, person-centred services that help older Australians remain independent and supported in their own homes.

With a focus on strong relationships, reliable service delivery and continued growth, this is an opportunity to contribute your home care expertise in a role that combines team leadership, operational oversight and business development.

The exciting opportunity: An opportunity for an experienced home care professional who enjoys leading people, improving services and building strong relationships with clients, families and referral partners.

As Home Care Service Manager, you'll oversee day‑to‑day service delivery, support and develop your team, and help identify opportunities to strengthen and grow the business.

Your responsibilities will include:

• Leading, coaching and supporting a team to deliver consistent, high‑quality home care services.
• Overseeing client services, care coordination and day‑to‑day operational activities.
• Supporting effective care planning, service reviews and appropriate utilisation of client funding.
• Monitoring service delivery, client satisfaction and team performance.
• Managing complex client matters and supporting positive outcomes for clients and families.
• Identifying opportunities to improve processes, efficiencies and service quality.
• Building relationships with referral partners and community stakeholders to support business growth.
• Contributing to compliance, risk management and continuous improvement.

What makes this great:

• Combine hands‑on leadership with broader service management responsibilities.
• Use your home care knowledge to influence service quality and client experience.
• Contribute to business development and the ongoing growth of the organisation.
• Enjoy a varied role that brings together people, operations and client relationships.
• Make a meaningful difference to the experience of older people receiving care at home.

About you:

You're an experienced home care professional who understands the importance of delivering excellent services while supporting a capable, motivated team.

Approachable, organised and solutions‑focused, you're comfortable managing competing priorities, resolving challenges and building relationships that support both clients and the business.

You'll bring:

• Experience in home care management, care coordination or a similar leadership position.
• Strong understanding of home care service delivery, care planning and client funding.
• Demonstrated ability to lead, coach and develop staff.
• Sound knowledge of aged care quality requirements, compliance and risk management.
• Confidence managing client relationships, complex matters and service improvements.
• Commercial awareness and an interest in business development and sustainable growth.
• Strong communication, organisational and problem‑solving skills.

A nursing or clinical background would be advantageous but is not essential. Your home care knowledge, leadership capability and ability to deliver quality services are what matter most.

What next?

If you're an experienced home care professional looking for an opportunity to take greater ownership of service delivery, lead a team and contribute to business growth, we'd love to hear from you.

All applications will be treated confidentially.