Home Care Operations Leader

Mecwacare; Ballarat; Hybrid; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Meals card up to $2,700

Medibank Health Insurance discount

Career progression opportunities

Employee scholarships

Employee Assistance Program

Not-for-profit benefits and discounts

Job summary

Mecwacare is seeking a hands‑on Coordinator to oversee the Ballarat office operations for Home Care Services. You will lead the coordination team, recruit and support staff, investigate incidents and feedback, and turn insights into practical improvements that strengthen service delivery and staff utilisation.

You will drive continuous improvement, build strong stakeholder relationships, and use MS Office tools and Carelink+ to support operations, reporting to the Centre Manager, South West

Qualifications

• Advanced rostering capability including block rostering and rostering in advance.
• A strong customer service mindset and the ability to resolve issues constructively.
• High-level problem‑solving, investigation and analytical skills.
• A track record of improving team performance through continuous improvement.
• The ability to identify and support workforce development opportunities.
• Initiative, attention to detail and personal accountability.
• The ability to build trusted professional relationships with a broad range of internal and external stakeholders.
• Experience conducting investigations and preparing reports.
• Confidence using the Microsoft Office suite.
• Previous experience with Carelink+.

Responsibilities

• Oversee office operations in Ballarat and lead the coordination team for Home Care Services.
• Coordinate staff, services and clients, including recruitment and support.
• Conduct initial investigations into incidents, feedback and complaints; turn insights into improvements.
• Report to the Centre Manager, South West Region, and drive service delivery improvements across the region.

Skills

Rostering

Customer Service

Problem Solving

Continuous Improvement

Workforce Development

Attention to Detail

Stakeholder Relationships

Investigations & Reports

MS Office

Carelink+

Tools

Carelink+

Microsoft Office

Job description

Mecwacare is seeking a hands‑on Coordinator to oversee the Ballarat office operations for Home Care Services. You will lead the coordination team, recruit and support staff, investigate incidents and feedback, and turn insights into practical improvements that strengthen service delivery and staff utilisation.

You will drive continuous improvement, build strong stakeholder relationships, and use MS Office tools and Carelink+ to support operations, reporting to the Centre Manager, South West