Holiday Property Operations Assistant

Blue Mountains Escapes; Blue Mountains City; On-site; AUD 30,000 - 36,000; Full time

Job summary

Blue Mountains Escapes seeks a reliable, hands-on Holiday Property Operations Assistant to support our busy property management team. You’ll travel across the Blue Mountains, help ensure homes are guest-ready, assist with linen, supplies and minor maintenance, and troubleshoot basic Wi‑Fi issues.

A proactive, detail‑oriented approach will be valued in this varied role. We're offering on-site work with opportunities to grow within the holiday accommodation field; training is provided where needed

Qualifications

• Confident driver with own vehicle and current licence.
• Practical and resourceful with a can-do attitude.
• Highly observant with a keen eye for detail and presentation.
• Organised and reliable, able to juggle tasks in a busy environment.
• Clear communicator, keeps team updated and asks questions when needed.
• Self-motivated and independent, works with minimal supervision.
• Team player who follows direction and supports colleagues.
• Physically capable of lifting and moving linen, boxes and supplies.

Responsibilities

• Property support: Assist Property Managers with day-to-day tasks across the rental portfolio.
• Driving and deliveries: Travel between properties, depots and collect supplies.
• Linen and supplies: Lift, carry, sort and stock depot supplies.
• Property presentation: Watch for issues, assist with minor cleaning and presentation.
• Basic maintenance: Identify and assist with minor repairs and general maintenance.
• Wi-Fi and technology: Troubleshoot basic connectivity issues and escalate more complex problems.
• Lost property: Manage lost items and coordinate return.
• Communication and teamwork: Keep Managers informed and work collaboratively.

Skills

Confident driver

Practical and resourceful

Observant

Organised

Clear communicator

Self-motivated

Team player

Physically capable

Comfortable with technology

Job description

A hands-on role with variety, responsibility and room to grow!

The perfect position for a trainee candidate.

Do you enjoy being on the go, solving problems and getting things done? Are you practical, organised and someone who takes pride in the little details?

Blue Mountains Escapes manages holiday properties throughout the Blue Mountains, from Mt Victoria to Woodford and every suburb in between. Our goal is to deliver the best possible holiday experience for our guests while consistently exceeding our property owners' expectations.

We're looking for a reliable, proactive and hands-on Holiday Property Operations Assistant to support our busy holiday property management team and help us deliver on that promise.

This is a varied, fast-paced role that will see you travelling throughout the Blue Mountains, visiting properties, supporting our Property Managers and helping ensure our holiday homes are well presented, guest-ready and running smoothly.

No two days will be the same! From collecting supplies and managing linen to troubleshooting Wi-Fi issues, checking property presentation and solving unexpected problems, you'll play an important role in keeping our operations running smoothly.

We're looking for someone who can think on their feet, follow direction, take initiative and understand that the little details make a big difference to our guests and property owners.

If you're practical, organised, enjoy a varied working day and want to be part of a team that takes pride in what it does, we'd love to hear from you.

This is an opportunity to build your skills in the holiday accommodation industry, with potential to grow into a holiday property management role in the future.

Join Blue Mountains Escapes and help us create great holiday experiences while delivering outstanding service to our property owners.

What you'll be doing

• Property support: Assist Property Managers with day-to-day operational tasks across our holiday rental portfolio.

• Driving and deliveries: Travel between properties and depots, collect supplies and transport linen and consumables boxes between our depots, the office and properties.

• Linen and supplies: Lift, carry, sort and stack linen, and help keep depot supplies organised and stocked.

• Property presentation: Keep an eye out for anything that needs attention, including minor cleaning, tidying and presentation issues.

• Basic maintenance: Identify and assist with minor repairs, simple fixes and general property maintenance tasks.

• Wi-Fi and technology: Help troubleshoot basic modem, internet and connectivity issues, and elevate more complex problems when required.

• Lost property: Manage lost property for the holiday department, including collecting, recording, organising and coordinating the return of items.

• Communication and teamwork: Keep Property Managers informed, follow instructions and work collaboratively to keep everything running smoothly.

What we’re looking for

We're looking for someone who is:

• A confident driver with their own reliable vehicle and a current driver's licence.

• Practical and resourceful, with a willingness to roll up their sleeves and work through problems.

• Highly observant, with a keen eye for detail and property presentation.

• Organised and reliable, able to manage competing tasks in a busy environment.

• A clear communicator, comfortable keeping the team updated and asking questions when needed.

• Self-motivated and independent, able to work without constant supervision while knowing when to seek guidance.

• A team player who follows direction, takes feedback well and supports colleagues.

• Physically capable of lifting and stacking linen, carrying boxes and moving supplies as part of the role.

• Comfortable with technology, with the confidence to investigate basic Wi-Fi, modem and connectivity issues.

• Experience in a similar role is advantageous but not required. Our team is happy to train, teach, support and guide you to be the best you can be within the role.

About us

Blue Mountains Escapes is a holiday property management team dedicated to delivering great experiences for our property owners and guests.