Holiday Concierge

Lifestyle Group Real Estate; Port Macquarie; In loco; AUD 75.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Real estate coaching

Dynamic CEO

Multi-office business

Wellbeing programs

Career development

Birthday off

Descrizione del lavoro

Lifestyle Group Real Estate in New South Wales is seeking a proactive leader to head the holiday property management department, delivering exceptional service to property owners and guests while guiding the real estate team.

You will manage communications, oversee the central booking system, coordinate property inspections, and work with owners, trades, cleaners and internal teams to keep properties maintained to high standards, driving business growth.

Competenze

• Certificate IV in Real Estate or willingness to complete.
• Effective communication and attention to detail.
• Availability during Christmas and school holidays.

Mansioni

• Lead and grow the holiday property management department.
• Build and maintain strong relationships with property owners and guests.
• Manage guest communications via phone, email and in person.
• Oversee central booking management system, reservations, and reporting.
• Coordinate inspections, cleaners, trades and maintenance to high standards.
• Develop and refine operational processes to improve efficiency and performance.

Conoscenze

Effective communication

Attention to detail

Formazione

Certificate IV in Real Estate

Descrizione del lavoro

Access to Australia’s best Real Estate Coaches

Collaborative and Inclusive Culture

About Us

Lifestyle Group is a leading provider of Real Estate services across regional New South Wales, operating as an interconnected network of multiple offices under the Lifestyle brand. While each office carries the Lifestyle name and serves its local community, together, we are collectively known as the Lifestyle Group.

With a strong presence from Forster to Byron Bay, our group employs almost 300 team members and specialises in residential, commercial, holiday and lifestyle properties, offering expert advice, innovative solutions and a customer-first approach.

Progressive Culture:We embrace a modern and progressive culture, fostering an environment that values innovation and personal growth.

Cutting-edge Technology:Utilise the latest technology in the industry to stay ahead and excel in your role.

Career Progression:With multiple offices, there are abundant opportunities for career progression within our company.

The Role

Lead, manage and grow the holiday property management department, ensuring exceptional service delivery to property owners, guests and the broader real estate team.

Build and maintain strong relationships with prospective and existing property owners, providing confidence, transparency and outstanding customer service.

Manage all guest communications across phone, email and in-person interactions, ensuring a seamless and memorable holiday experience.

Oversee the accuracy and integrity of the central booking management system, including reservations, property details, availability and reporting.

Process and manage financial transactions, including credit card payments and associated administrative requirements.

Coordinate property inspections, ensuring cleaning standards are consistently maintained and that maintenance issues are identified, actioned and resolved promptly in a cost-effective manner.

Work closely with owners, tradespeople, cleaners and internal teams to ensure holiday properties are maintained to a high standard.

Develop, implement and refine operational processes to improve efficiency, workflow and the overall performance of the holiday department.

Provide leadership, guidance and support to team members while fostering a positive, professional and customer-focused environment.

Identify opportunities for business growth, improved owner retention and enhanced guest experiences.

Requirements

Certificate IV in Real Estate or willingness to complete.

Effective Communication and Attention to Detail.

Christmas Holidays + School Holidays availability

The Benefits

Access to Australia’s best Real Estate coaches

Dynamic and Progressive CEO

Multi-Office Business

Wellbeing Programs and Ongoing Career Development

Energised Workplace

Committed to making a Positive Impact in the Community

Enjoy the day off on your Birthday!