Hire Controller

Kennards Hire; City Of Canning; Hybrid; AUD 61,000 - 83,000; Full time

Benefits offered by this job

Training & development

Career pathways (national & intl)

Profit sharing

Employee discounts

Awards night & social events

Job summary

Kennards Hire in Australia is seeking a Hire Controller to be the face of our branch, delivering outstanding customer service, coordinating hire contracts and schedules, and offering expert product recommendations from our equipment range.

The role requires a customer-focused mindset, strong communication, and the ability to thrive in a fast-paced environment. Weekend roster inclusion and a supportive training program are provided to help you grow within the business.

Qualifications

• Backgrounds include customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.
• Experience in customer service and helping others is preferred.
• Willingness to work Saturdays on a rotating roster.
• Able to adapt to changing priorities and work both in a team and autonomously.

Responsibilities

• Provide exceptional customer service at all times in line with Kennards Hire values.
• Assist customers over the phone and at the front desk using reservation prompts.
• Create, update and finalise hire schedules and coordinate contracts.
• Support branch administration and recommend complementary equipment to meet customer needs.
• Assist with loading/unloading, servicing and cleaning equipment; maintain knowledge of gear.
• Process payments and manage appointment scheduling in line with branch processes.
• Open/close the branch as required and keep the showroom and yard tidy.

Skills

Customer service

Teamwork

Communication

Time management

Job description

• Join a supportive, down-to-earth team that genuinely backs eachother
• Work in a fast-paced, high-energy team where no two days arethe same
• Get full support, mentoring and training to take your nextcareer step
• $72,000base salary + super+ profit share + weekend allowance

With Kennards Hire You Can

As a company that’s been around since 1948, we knowwhat matters most: family and it’s at the heart of everything we do. We’re thelargest family-owned equipment hire company in Australia and New Zealand, withmore than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the besthire company in the world. We’re committed to growing sustainably andinnovating in ways that benefit our people, our customers and our business. Andat the end of the day, we’re all focused on delivering what we say we will do –make our customers’ jobs easy.

About the role

As the Kennards Hire representative to our customers, we support youwith the training and development you need to be successful in your role. The Hire Controller willlove dealing directly with our customers. They are responsible for providing outstanding customer service on the phone or in branch, coordinating hire contracts, and providing expert advice to our customers through their intimate knowledge of our range of equipment we hire.

This role requires you to;

• Provide exceptional customer service at all times in accordance with our ‘Every Customer a Raving Fan’ value.
• Assist customers over the phone using the reservation prompt script at the front desk.
• Create, update and finalise hire schedules
• Co-ordinating customer hire contracts and branch administration
• Make recommendations about complementary equipment or products that will support the customer’s needs
• Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment,
• Maintain a good knowledge of our range of gear to help find the best solutions for our customers.
• Process payments in accordance with the creation, cycle billing and completion of hire schedules
• Opening and closing the branch as required
• Clean and maintain the branch showroom, yard and storage spaces

About you

• Successful applicants have come from various backgrounds such as; Customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.
• Previous experience in a customer service role, and a genuine interest in helping others
• The availability to work Saturdays on a rotating roster
• A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes
• Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities
• An interest in mechanics and construction equipment and a desire to learn

Join our team

You can always tell someone who works at KennardsHire. They're well-rounded, fair-dinkum and damn good at what they do. Once youwalk through our door, we’ll back you all the way with the tools and resourcesyou’ll need to succeed. You’ll be trusted as part of our family, supported tolead in many ways and have opportunities to develop and grow your expertise.There’s also a great range of employee benefits andrewards on offer including:

• All the training and development you need to build a successful career with us
• Pathways to pursue your career, nationally and internationally
• Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
• Opportunity for profit share
• Great employee discount rates on our hire gear
• Our annual awards night, team BBQs and many other fun social events.
  

As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.

So, whether you’re starting out, switching roles,changing industries or ready to make your next career move, With Kennards Hire YouCan.