Customer Service Person/ Driver at KENNARDS HIRE

KENNARDS HIRE; Redcliffe; On-site; AUD 70,000 - 78,000; Full time

Benefits offered by this job

Training & support

Profit share

Weekend allowance

Career progression

Discount on hire gear

Awards night & socials

Job summary

Kennards Hire is seeking a Customer Service Person/Driver for a permanent position at Redcliffe. You will combine customer service with local deliveries and pickups of hire gear, with full training and support provided.

In this role you’ll deliver expert service, represent Kennards Hire to customers, and ensure equipment is ready for hire. A valid driver’s licence, weekend availability, and physical capability are required; benefits include profit share and a supportive team environment.

Qualifications

• Experience in customer service or hospitality is preferred.
• Valid driver’s licence and ability to work weekends.
• Physically fit and able to lift equipment.
• Strong communication and a proactive learning mindset.

Responsibilities

• Provide expert customer service in all interactions.
• Handle pickups and deliveries safely, load/unload equipment.
• Ensure equipment is prepared and ready for hire.
• Perform cleaning and routine maintenance of gear.
• Conduct equipment check-in/check-out inspections.
• Maintain branch facilities as required.

Skills

Customer service

Communication

Team player

Proactive learner

Job description

Customer Service Person/ Driver - Permanent Redcliffe Proudly Australian, family-owned business with a big heart and strong values Get hands-on with a wide range of gear - every day brings something new Full training and support provided - we'll teach you everything you need $78,400 salary package ($70,000 base salary + super) + profit share bonus + weekend allowance

With Kennards Hire You Can

With Kennards Hire You Can As a company that’s been around since 1948, we know what matters most: family and it’s at the heart of everything we do. We’re the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We’re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we’re all focused on delivering what we say we will do - make our customers’ jobs easy.

About the role

As the Kennards Hire representative to our customers, we support you with the training and development you need to be successful in your role. The Customer Service Person/ Driver is the critical link between a Kennards Hire branch, our customers and their projects, big or small. You’ll be in charge of everything that makes our customers’ job easy; expert advice, pickups, deliveries and making sure our equipment is ready for hire.

This role requires you;

• Instruct and demonstrate to customers on how to safely use our equipment.
• As the Driver, perform pickup and delivery of equipment from customer sites, which includes safely loading and unloading of equipment.
• Provide exceptional customer service in all customer interactions.
• Maintain the high standard and quality of equipment through regular servicing and minor repairs.
• Perform cleaning of branch facilities and maintenance of equipment as required.
• Perform equipment ‘check in’ and ‘check out’ inspections.

About you

Successful applicants have come from various backgrounds such as; Customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.

• A valid driver's licence
• The availability to work weekends on a rotating roster
• This role requires some physical components including lifting and standing on your feet for long periods.
• A level of physical fitness is required and the ability to pass a drug test
• Strong communication skills
• Be proactive and keen to learn new skills
• An interest in machinery and equipment, although training will be provided
• A positive attitude and team player

Join our team

You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we’ll back you all the way with the tools and resources you’ll need to succeed. You’ll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.

There’s also a great range of employee benefits and rewards on offer including:

• All the training and development you need to build a successful career with us
• Pathways to pursue your career, nationally and internationally
• Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
• Opportunity for profit share
• Great employee discount rates on our hire gear
• Our annual awards night, team BBQs and many other fun social events.

As part of the recruitment process, you will be required to complete background checks which may include a police and medical check. So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.