High-Volume Customer Support Specialist

Randstad - Public Sector; South Australia; On-site; AUD 52,000 - 78,000; Full time

Job summary

Randstad - Public Sector in Australia is seeking a proactive Customer Support Officer to join our high-volume call centre. You will handle inbound and outbound calls, support onboarding and customer success, and maintain accurate records across multiple systems.

Ideal candidates have call centre experience, excel at building rapport, stay tech-savvy with multiple software platforms, and show an analytical mindset.

Qualifications

• Call centre experience in high-volume environments.
• Strong customer engagement and retention skills.
• Ability to multitask across multiple software platforms with attention to detail.
• Analytical mindset to track outcomes and identify trends.
• Must hold current WWCC and NPC checks.

Responsibilities

• Deliver exceptional customer service through high-volume phone engagements to support onboarding, retention and customer success.
• Manage high-volume inbound and outbound calls.
• Identify obstacles and provide targeted support solutions.
• Maintain meticulous records and clear case notes across multiple internal systems.
• Analyse outcomes and report trends to drive process improvements.

Skills

Call Centre Experience

Customer Engagement

Tech-Savvy

Detail-Oriented

Analytical Mindset

Job description

Randstad - Public Sector in Australia is seeking a proactive Customer Support Officer to join our high-volume call centre. You will handle inbound and outbound calls, support onboarding and customer success, and maintain accurate records across multiple systems.

Ideal candidates have call centre experience, excel at building rapport, stay tech-savvy with multiple software platforms, and show an analytical mindset.