Customer Service Officers - Government

Randstad Australia; Adelaide; In loco; AUD 51.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Three pay runs per week

My Randstad portal access

Early access to roles

Descrizione del lavoro

Randstad Australia is seeking Customer Service Officers for government opportunities. These roles involve advising and resolving inquiries, with a focus on accurate records and high-quality service.

Assignments up to 3 months with potential extension. Roles run Monday to Friday, 8:00 am to 5:30 pm, with hourly pay of $37–$40 plus super. NPC clearance is mandatory; WWCC is advantageous.

Competenze

• Excellent verbal and written communication skills.
• Experience handling high-volume calls with professionalism.
• Sound knowledge of Windows OS and MS Office suite.
• Ability to enter data accurately with strong attention to detail.
• Ability to adapt and learn new systems quickly.
• NPC clearance is mandatory for this role.

Mansioni

• Provide high-level advisory and issue resolution for diverse customers.
• Be the primary contact for queries and ensure records are up to date.
• Perform administrative tasks and generate documentation.
• Maintain records management processes with regular updates and reviews.
• Handle high-volume inquiries face-to-face and over the phone.

Conoscenze

Verbal communication

Written communication

High-volume calls

Attention to detail

Problem solving

Formazione

National Police Clearance (NPC)

Strumenti

Windows

Microsoft Office

Descrizione del lavoro

Customer Service Officers | Government Opportunities

Randstad is currently recruiting Customer Service Officers for well-known and reputable Government Departments. These opportunities are ideal for people-oriented professionals who thrive in dynamic environments and are looking to contribute to essential public services.

Assignments of up to 3 months are available with a high view for extension. Work days are Monday to Friday, with full-time hours scheduled between 8am and 5.30pm. The hourly rate for these positions is $37 - $40 plus super.

The Role

As a Customer Service Officer, you will provide high-level advisory and administrative support. You will be a primary point of contact, ensuring that queries are resolved efficiently and departmental records are kept up to date.

Key Responsibilities:

• Provide high-level advisory and issue resolution for diverse customers.
• Offer guidance to queries and interpret complex customer information.
• Perform high-level administrative tasks and generate appropriate documentation.
• Maintain records management processes, including regular updates and reviews.
• Manage high-volume inquiries both face-to-face and over the phone.

About You

We are looking for adaptable professionals with a strong background in customer service, reception, or administration. To be successful in this role, you will have:

• Highly developed verbal and written communication skills.
• Experience in dealing with high-volume calls and a professional phone manner.
• Sound knowledge of the Microsoft Windows PC environment and strong Microsoft Office skills.
• Strong alpha and numerical data entry skills with high attention to detail.
• The ability to problem solve and learn new technologies quickly.
• Mandatory Compliance: You must hold a current National Police Clearance (NPC). This is a mandatory requirement. A Working with Children Check (WWCC) is highly ideal but not essential for all roles.

Why Work for Randstad?

Join Randstad's community of contractors and enjoy a range of benefits designed to support your career:

• Three pay runs per week to ensure you are paid within the week.
• Access to the My Randstad portal for easy payslip access.
• Exclusive access to roles before they go to market.
• Discounts at major retailers like David Jones, Myer, JB Hi-Fi, Woolworths, and more.
• Access to our employee assistance program, including confidential counseling services.
• A genuine support team dedicated to your development and success.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.