Customer Support Officer/Call Centre | Government

Randstad - Public Sector; South Australia; On-site; AUD 52,000 - 78,000; Full time

Job summary

Randstad - Public Sector in Australia is seeking a proactive Customer Support Officer to join our high-volume call centre. You will handle inbound and outbound calls, support onboarding and customer success, and maintain accurate records across multiple systems.

Ideal candidates have call centre experience, excel at building rapport, stay tech-savvy with multiple software platforms, and show an analytical mindset.

Qualifications

• Call centre experience in high-volume environments.
• Strong customer engagement and retention skills.
• Ability to multitask across multiple software platforms with attention to detail.
• Analytical mindset to track outcomes and identify trends.
• Must hold current WWCC and NPC checks.

Responsibilities

• Deliver exceptional customer service through high-volume phone engagements to support onboarding, retention and customer success.
• Manage high-volume inbound and outbound calls.
• Identify obstacles and provide targeted support solutions.
• Maintain meticulous records and clear case notes across multiple internal systems.
• Analyse outcomes and report trends to drive process improvements.

Skills

Call Centre Experience

Customer Engagement

Tech-Savvy

Detail-Oriented

Analytical Mindset

Job description

Customer Support Officer | High-Volume Call Centre

Are you a proactive, customer-focused communicator who thrives in a fast-paced environment? We are seeking a motivated ASO3 Officer for an exciting contract opportunity with a leading organization.

If you excel at building rapport, engaging in meaningful conversations, and helping individuals navigate their success journey, this role is for you!

In this role, your primary focus will be delivering exceptional customer service through high-volume phone engagements to drive onboarding, retention, and customer success.

High‑Volume Call Operations: Manage high-volume inbound and outbound phone campaigns to engage prospective and current customers.

Customer Advocacy & Barrier Identification: Identify key obstacles preventing individuals from progressing through their journey and offer targeted support solutions.

Systems & Data Integrity: Navigate multiple internal systems simultaneously, maintaining meticulous records and clear case notes.

Insights & Continuous Improvement: Analyse campaign outcomes, identify recurring trends, and provide actionable reporting to improve processes.

What We Are Looking For

Call Centre Experience: Strong background in high-volume inbound and outbound telephone environments.

Customer Engagement: Proven ability to build rapport quickly, influence positive outcomes, and drive customer retention.

Tech‑Savvy & Detail‑Oriented: Ability to multitask across multiple software platforms while maintaining precise attention to detail.

Analytical Mindset: Demonstrated capability to track outcomes, report on trends, and present clear insights.

To be considered for this role, you MUST possess:

Current Working with Children Check (WWCC)

Current National Police Check (NPC)

Applications without these current clearances will not be processed.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.