High-Volume Collections Specialist

Bapcor; Australia; Remote; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Discounts across Bapcor products and,


Novated leasing and more

Paid birthday leave

Job summary

Bapcor is seeking a customer-focused Collections Officer to join our Shared Services team. You will manage a portfolio of customer accounts, drive timely collections and resolve account queries across multiple ERP systems.

This fast-paced role requires building relationships, negotiating payment terms and maintaining accurate records to support cash flow targets and aged debt reduction.

Qualifications

• Experience in high-volume collections, accounts receivable or credit environments.
• Strong customer service and relationship management skills.
• Excellent communication and negotiation abilities.
• Sound understanding of basic accounting principles and financial processes.
• Intermediate Excel skills and confidence working across multiple systems.

Responsibilities

• Manage a portfolio of customer accounts across multiple business units and ERP systems.
• Conduct high-volume collections activities, ensuring timely follow-up of outstanding accounts.
• Investigate and resolve customer account queries, disputes and reconciliations efficiently.
• Support customers in adhering to agreed trading terms and credit policies.
• Build strong relationships with customers and internal stakeholders to support positive collection outcomes.
• Minimise aged debt and contribute to collection and cash flow targets.
• Maintain accurate records of collection activities and account status updates.
• Identify opportunities to improve processes within the Credit team.

Skills

Customer service

Relationship management

Negotiation

Communication

Attention to detail

Tools

Excel

ERP systems

Job description

Bapcor is seeking a customer-focused Collections Officer to join our Shared Services team. You will manage a portfolio of customer accounts, drive timely collections and resolve account queries across multiple ERP systems.

This fast-paced role requires building relationships, negotiating payment terms and maintaining accurate records to support cash flow targets and aged debt reduction.