Collections Officer

Harwell Consulting; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Job summary

Harwell Consulting, a leader in construction and insurance repair across Australia and New Zealand, seeks a dedicated collections specialist to build and own the function. You will focus on proactive collections, manage insurer and loss-adjuster relationships, and perform daily bank reconciliations for multiple entities.

This is a phone-heavy role requiring thick skin, strong negotiation, and the ability to push when appropriate while preserving relationships.

Qualifications

• Proven experience in debt collection with strong phone skills.
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Responsibilities

• Bank reconciliation across multiple entities each morning.

Skills

Debt collection

Phone skills

Stakeholder management

Excel

Tools

Excel

Job description

Own the collections function for an industry leader in construction and insurance repair work with strong presence across Australia and New Zealand, this multi-entity business works with major insurers nationwide.

This is a new role, you will be the first dedicated collections resource to build the process, manage relationships with insurers and loss adjusters, and prove the value of proactive collections. Your mornings are bank reconciliation across all entities. The rest of your day is outbound calls, stakeholder negotiation, and moving stalled invoices. The role reports to the AR Team Leader and sits within a finance function that is scaling to support group expansion.

This is a phone-heavy role

After you finish bank recs each morning, you will spend the rest of the day calling insurers, loss adjusters, and stakeholders to recover payments. You will chase the same slow accounts repeatedly, and you need thick skin and the judgement to know when to push and when to preserve the relationship.

What you need:

• Proven experience in debt collection or collections, with strong phone skills and the ability to handle high-pressure conversations professionally.
• Meticulous and organised, with intermediate to advanced Excel skills and comfort working across multiple entities in a high-volume environment.
• Right to work in Australia.