High Performing Executive and E-commerce Assistant (Remote)

Private Advertiser; City of Melbourne; Remote; AUD 70,000 - 100,000; Full time

Job summary

Private Advertiser in Australia invites a full-time remote Executive and E-commerce Assistant. You’ll coordinate client appointments, respond to enquiries, manage orders and prepare polished proposals using our templates.

Work closely with the founder to deliver presentations, track opportunities and improve daily processes. Ideal candidates have experience in executive support, administration or ecommerce, plus MS Office, Canva or PowerPoint.

Qualifications

• Experience in executive assistance, administration, ecommerce, customer service or sales support.
• Proficiency with Microsoft Office and presentation tools such as Canva or PowerPoint.
• Experience with Shopify and AI tools is welcome.

Responsibilities

• Keep the day organised: manage inbox priorities, diary appointments, travel, and client coordination.
• Looking after customers: responding to enquiries and coordinating orders, delivery updates, returns and subscriptions.
• Keeping opportunities moving: following up warm leads and proposals by phone and email.
• Making work look professional: preparing and refining presentations, proposals and client materials using existing content and templates.
• Connecting the team: coordinating with our digital marketer, suppliers and fulfilment partners.
• Making things work better: keeping records current, closing out follow-ups and improving everyday processes.

Skills

Executive support

Administration

Ecommerce

Customer service

Sales support

MS Office

PowerPoint

Canva

Shopify

AI tools

Tools

Shopify

AI tools

Canva

PowerPoint

Microsoft Office

Job description

High Performing Executive and E-commerce Assistant (Remote)

Enjoy variety, take ownership and see the difference your work makes.

If you’re the person who keeps things organised, spots what needs doing and follows through, you’ll have plenty of opportunity to contribute here.

You’ll work directly with Caroline Kennedy, a former CEO, leadership strategist, executive coach and keynote speaker, across her established coaching and advisory business and NeuroEra Labs, a new ecommerce wellness brand.

One day you might be coordinating client appointments and preparing a proposal. The next, you could be helping a customer with an order, refining a presentation or following up a promising enquiry.

We’re looking for someone who enjoys that variety and wants to become a trusted, capable part of a small team.

The opportunity

You’ll have direct access to Caroline, established templates and systems to work with, and room to suggest better ways of doing things.

Caroline works at pace and values clear communication, practical solutions and reliable follow-through. You’ll be trusted to manage your responsibilities, ask questions when needed and keep her informed of what matters.

What you’ll be doing

Keep the day organised:manage inbox priorities, diary appointments, travel, and client coordination.

Looking after customers: responding to enquiries and coordinating orders, delivery updates, returns and subscriptions.

Keeping opportunities moving: following up warm leads and proposals by phone and email.

Making work look professional: preparing and refining presentations, proposals and client materials using existing content and templates.

Connecting the team: coordinating with our digital marketer, suppliers and fulfilment partners.

Making things work better: keeping records current, closing out follow-ups and improving everyday processes.

You’ll enjoy this role if you…

Like taking ownership and getting things finished.

Can juggle priorities while keeping an eye on the details.

Write clearly and feel comfortable picking up the phone.

Enjoy creating polished documents and presentations.

Learn new systems quickly and use feedback to improve your work.

Know when to solve something yourself and when to ask.

Want the flexibility of working remotely, with the connection and responsibility of being part of a small team.

You’ll bring relevant experience in executive assistance, administration, ecommerce, customer service or sales support. You don’t need to have held this exact job title.

Confidence with Microsoft Office, Canva or PowerPoint is important. Experience with Shopify and AI tools would be welcome.

What you can expect

A full-time role working remotely within Australia.

Varied work across an established service business and a new ecommerce brand.

A close working relationship with an experienced business leader.

The opportunity to contribute ideas and build your skills.

Superannuation and paid annual and personal leave.

You’ll need a suitable home workspace, reliable internet and availability during agreed Australian business hours.