Helpdesk Support – AusTender & Grants (Hybrid)

face2face Recruitment; Canberra; Hybrid; AUD 73,000 - 83,000; Part time

Benefits offered by this job

Hybrid work arrangement

Job summary

face2face Recruitment is assisting a Canberra-based government agency by sourcing APS4 Helpdesk Support contractors. The role focuses on service desk support for AusTender, GrantConnect and the Supplier Portal, handling incidents and user access in a high-volume environment.

Hybrid arrangement (three days in-office, two days remote) with a six-month casual on-hire assignment and potential extension. Citizenship and baseline clearance are required.

Qualifications

• Experience in helpdesk, service desk, customer service, or operational support roles.
• Excellent written and verbal communication with the ability to explain complex processes to users of varying expertise.
• Proven problem-solving skills and the ability to determine when to escalate issues.
• Familiarity with IT software applications, particularly Microsoft Office.
• Ability to work collaboratively within a small operational team.
• Understanding of the Commonwealth Procurement Framework and Grants Framework is highly regarded.
• Experience supporting AusTender, GrantConnect, or Supplier Portal is advantageous.

Responsibilities

• Deliver technical and operational support via telephone and email, resolving common user issues and guiding basic troubleshooting.
• Manage incidents by logging, triaging, prioritising, and escalating as necessary to senior or technical teams.
• Assist with account and access management including user accounts, password resets, and permission adjustments.
• Maintain professional client relationships with Commonwealth entities, government business enterprises, and a broad supplier community.
• Contribute to knowledge sharing by maintaining up-to-date Helpdesk procedures, system guidance, and known issues documentation.
• Support operational priorities including system releases, testing, and issue management.

Skills

Helpdesk experience

Communication

Problem solving

Microsoft Office

Teamwork

Procurement framework

AusTender/GrantConnect

Tools

Microsoft Office

Job description

face2face Recruitment is assisting a Canberra-based government agency by sourcing APS4 Helpdesk Support contractors. The role focuses on service desk support for AusTender, GrantConnect and the Supplier Portal, handling incidents and user access in a high-volume environment.

Hybrid arrangement (three days in-office, two days remote) with a six-month casual on-hire assignment and potential extension. Citizenship and baseline clearance are required.