Field Service Technician - Healthcare Tech Solutions

Rauland Australia Pty; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company-funded training &certification

Job summary

Rauland Australia Pty is seeking a hands-on Service Technician to join our Services team in Australia. The role reports to the Territory Service Manager and covers field-based service, preventative maintenance, fault diagnosis and minor works across customer sites.

You will deliver reliable outcomes, engage customers professionally and contribute to a long-term career in healthcare technology. The position offers autonomy, on-site work and opportunities for training and growth within a

Qualifications

• Experience servicing, maintaining and troubleshooting communication systems, electronics or related technologies.
• Experience delivering preventative and reactive maintenance within customer environments.
• Exposure to installation or minor works activities.
• Strong fault-finding and diagnostic skills.
• Customer-focused approach with excellent communication skills.
• High attention to detail and documentation accuracy.
• Ability to work independently while contributing effectively within a team environment.
• Commitment to safety, quality and continuous improvement.
• Comfortable using mobile devices, applications and job management systems.

Responsibilities

• Deliver preventative maintenance, reactive service and minor works activities across customer sites
• Diagnose and resolve technical faults to minimise system downtime and maintain service continuity
• Complete inspections and preventative maintenance activities, identifying risks and improvement opportunities
• Perform minor installation, replacement and upgrade works safely and effectively
• Support customer system modifications, upgrades and change activities
• Maintain accurate service records, job documentation and parts usage through mobile applications and service systems
• Ensure safe work practices and compliance with customer, company and WHS requirements
• Coordinate with internal teams, customers and vendors to deliver service outcomes efficiently
• Maintain tools, equipment and inventory to ensure operational readiness
• Provide professional, customer-focused communication during all site interactions

Skills

Service maintenance

Troubleshooting

Communication systems

Customer service

Education

Certificate III in Telecommunications Technology

Trade qualification in Electronics/Electrical/Communications

Blue/White Card

Current Driver's Licence

Working With Children Check

Open Cabling Licence

Tools

Job management systems

Mobile devices

Job description

Rauland Australia Pty is seeking a hands-on Service Technician to join our Services team in Australia. The role reports to the Territory Service Manager and covers field-based service, preventative maintenance, fault diagnosis and minor works across customer sites.

You will deliver reliable outcomes, engage customers professionally and contribute to a long-term career in healthcare technology. The position offers autonomy, on-site work and opportunities for training and growth within a