Service Technician

Rauland Australia Pty; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Rauland Australia Pty is seeking a hands-on Service Technician to support customers across the regional area. You will run field-based service, maintenance, fault diagnosis and minor works while ensuring safety and high service standards.

You will engage with clinicians and healthcare teams to deliver reliable technology solutions daily. Reporting to the Territory Service Manager, you will join a team that values customer focus, problem solving and career development in healthcare technology.

Qualifications

• Experience servicing, maintaining and troubleshooting communication systems, electronics or related technologies.
• Experience delivering preventative and reactive maintenance within customer environments.
• Exposure to installation or minor works activities.
• Strong faultfinding and diagnostic skills.
• Customer-focused approach with excellent communication skills.
• High attention to detail and documentation accuracy.
• Ability to work independently while contributing effectively within a team environment.
• Commitment to safety, quality and continuous improvement.
• Comfortable using mobile devices, applications and job management systems.

Responsibilities

• Deliver preventative maintenance, reactive service and minor works activities across customer sites.
• Diagnose and resolve technical faults to minimise system downtime and maintain service continuity.
• Complete inspections and preventative maintenance activities, identifying risks and improvement opportunities.
• Perform minor installation, replacement and upgrade works safely and effectively.
• Support customer system modifications, upgrades and change activities.
• Maintain accurate service records, job documentation and parts usage through mobile applications and service systems.
• Ensure safe work practices and compliance with customer, company and WHS requirements.
• Coordinate with internal teams, customers and vendors to deliver service outcomes efficiently.
• Maintain tools, equipment and inventory to ensure operational readiness.
• Provide professional, customer-focused communication during all site interactions.

Skills

Field service experience

Tech troubleshooting

Customer service focus

Autonomous work style

Fault diagnosis

Education

Trade qualification in Electronics/Electrical/Communications (desirable)

Certificate III in Telecommunications Technology (desirable)

Tools

Mobile devices & field apps

Job management systems

Job description

We're looking for a hands-on and customer-focused Service Technician to join our Services team, supporting customers across the regional area.

Reporting to the Territory Service Manager you'll play a critical role in ensuring Rauland's communication and healthcare technology solutions remain reliable, safe and operational for our customers. You'll be responsible for preventative maintenance, fault diagnosis, reactive service and minor works across customer sites, delivering high-quality technical outcomes and exceptional customer service.

This is an excellent opportunity for a technician who enjoys problem-solving, working autonomously and building a long-term career in healthcare technology.

About the Role

You'll be responsible for delivering field-based service and maintenance activities across customer environments, ensuring systems remain operational and service commitments are achieved. From preventative maintenance through to fault finding, repairs and minor upgrades, you'll combine technical expertise with strong customer engagement to deliver reliable outcomes every day.

Why You'll Love This Opportunity

• Meaningful work: Help maintain technology solutions that support clinicians, patients and healthcare teams every day.

• Growth and development: Build your technical capability across healthcare communications, troubleshooting, maintenance and system upgrades, with company-supported training opportunities.

• Autonomy and variety: No two days are the same, with a mix of preventative maintenance, service work, fault resolution and customer interaction.

• Supportive team environment: Work alongside experienced Service, Projects, Managed Services and Engineering teams committed to customer success.

How You Will Contribute

• Deliver preventative maintenance, reactive service and minor works activities across customer sites

• Diagnose and resolve technical faults to minimise system downtime and maintain service continuity

• Complete inspections and preventative maintenance activities, identifying risks and improvement opportunities

• Perform minor installation, replacement and upgrade works safely and effectively

• Support customer system modifications, upgrades and change activities

• Maintain accurate service records, job documentation and parts usage through mobile applications and service systems

• Ensure safe work practices and compliance with customer, company and WHS requirements

• Coordinate with internal teams, customers and vendors to deliver service outcomes efficiently

• Maintain tools, equipment and inventory to ensure operational readiness

• Provide professional, customer-focused communication during all site interactions

What We're Looking For

• Experience servicing, maintaining and troubleshooting communication systems, electronics or related technologies

• Experience delivering preventative and reactive maintenance within customer environments

• Exposure to installation or minor works activities

• Strong fault-finding and diagnostic skills

• Customer-focused approach with excellent communication skills

• High attention to detail and documentation accuracy

• Ability to work independently while contributing effectively within a team environment

• Commitment to safety, quality and continuous improvement

• Comfortable using mobile devices, applications and job management systems

Qualifications and Requirements

• Relevant trade qualification in Electronics, Electrical, Communications or similar discipline (desirable)

• Open Cabling Licence or willingness to obtain one (company funded)

• Current Driver's Licence and ability to drive unrestricted

• Blue / White Card (General Construction Induction Card) or willingness to obtain one (company funded)

• Working With Children Check (or ability to obtain)

• Certificate III in Telecommunications Technology, or willingness to obtain (company funded)

• Ability to meet customer site access requirements, including vaccinations, PPE or security requirements where applicable

• Willingness to participate in an on-call roster from time to time

Why Us?

At Rauland, we are transforming healthcare with leading digital health solutions that truly make a difference. Our Concentric Care platform supports more than 400 customers across Australia and New Zealand.

With over 30 years of experience and a team of 215+ people, we're driven by curiosity and committed to improving healthcare outcomes.

What Can You Expect in Return?

A supportive and inclusive environment where your contribution matters, ongoing training and development opportunities, enhanced leave entitlements and the chance to build a rewarding career working with technology that improves patient care.

Inclusion and Diversity at Rauland

We're committed to building an inclusive workforce where everyone feels valued and respected. If you require any adjustments to support your application, we encourage you to reach out.