Healthcare Reception Leader & Ops Coach

Springs Medical; Daylesford; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Zusammenfassung

Springs Medical is seeking a confident, people‑focussed Reception Co-ordinator to lead our reception and administration team across Daylesford, Kyneton and Trentham campuses.

You will balance leadership with hands‑on involvement in daily operations, shaping team culture and improving processes to deliver outstanding patient experiences. The role requires a proactive, calm leader who can manage competing priorities while maintaining confidentiality and compassion.

Qualifikationen

• Requires previous leadership experience and ability to supervise or coordinate a team.
• Experience in medical reception or healthcare administration is preferred.
• Must be organised, practical and able to juggle competing priorities.
• Excellent communication, relationship-building and professional handling of conversations.

Aufgaben

• Lead reception team to deliver high quality patient service and manage rosters, leave, onboarding and training.
• Coordinate daily workloads across three campuses and ensure smooth reception operations.
• Support patient enquiries, appointments, billing and administrative tasks with confidentiality.
• Identify opportunities to improve systems and patient experience and drive quality improvements.

Kenntnisse

Leadership experience

Team supervision

Healthcare administration

Organised & prioritises

Clear communication

Ausbildung

Certificate IV in Medical Administration

Diploma of Practice Management or equivalent

Tools

Best Practice

Tyro

AMS

Medicare billing

Jobbeschreibung

Springs Medical is seeking a confident, people‑focussed Reception Co-ordinator to lead our reception and administration team across Daylesford, Kyneton and Trentham campuses.

You will balance leadership with hands‑on involvement in daily operations, shaping team culture and improving processes to deliver outstanding patient experiences. The role requires a proactive, calm leader who can manage competing priorities while maintaining confidentiality and compassion.