Healthcare IT Service Desk Analyst | 1st Line Support

Mercy Aged And Community Care Ltd; Melbourne; In loco; AUD 65.000 - 79.000; Tempo pieno

Descrizione del lavoro

Mercy Health is seeking a Service Desk Analyst to join the Technology Support Group in Melbourne area. You will provide first-line IT support by phone and onsite to Mercy Health staff and facilities, helping resolve incidents and service requests across multiple sites.

Working with clinical and business teams, you’ll contribute to a fast-paced IT service environment, using ServiceNow or similar ITSM tools, and applying ITIL best practices. On-site presence at the Richmond location is required.

Competenze

• Minimum 1 year in an IT Service Desk or technical support role.
• Experience delivering remote and onsite technical support across multiple sites.
• Familiar with ITSM tools; ServiceNow is highly regarded.
• Strong written and verbal communication for non-technical users.
• Awareness of ITIL; ITIL Foundation desirable.
• Healthcare IT experience desirable.

Mansioni

• Provide first-line phone-based and onsite IT support for Mercy Health staff.
• Collaborate with clinical and business teams to resolve issues.
• Maintain ticketing records and ensure timely resolution.
• Support across Mercy Health facilities and systems.

Conoscenze

Strong communication

IT Service Desk experience

Remote/onsite support

Customer service

ITSM tools (ServiceNow)

ITIL knowledge

Healthcare IT experience

Strumenti

ServiceNow

Descrizione del lavoro

Mercy Health is seeking a Service Desk Analyst to join the Technology Support Group in Melbourne area. You will provide first-line IT support by phone and onsite to Mercy Health staff and facilities, helping resolve incidents and service requests across multiple sites.

Working with clinical and business teams, you’ll contribute to a fast-paced IT service environment, using ServiceNow or similar ITSM tools, and applying ITIL best practices. On-site presence at the Richmond location is required.