IT Service Desk Analyst

Mercy Health; Melbourne; On-site; AUD 65,000 - 79,000; Full time

Job summary

Mercy Health, Melbourne-based, is seeking a Service Desk Analyst to join our permanent full-time team at the Richmond office. You’ll apply your IT support skills to assist staff and patients, with 38-hour weeks and a starting salary of $72k plus package.

The role requires an organised, compassionate communicator who can work in a busy healthcare environment and maintain strong collaborative relationships. You’ll be expected to obtain a current Police Record Check and support a culture of care

Qualifications

• Excellent time management, organisational and communication skills.
• A compassionate, flexible and positive approach to accurate patient care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
• Current Police Record Check

Skills

Time management

Organisational skills

Communication skills

Compassionate approach

Team collaboration

Job description

Employment Type: Permanent full time
Hours: 38hr
Salary: $72k + package
Location: Support Services Office, Richmond
Upload with Application: Resume, cover letter, and all relevant qualifications

Where there's life, there's Mercy.
Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we're on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it's all about taking what we have and making it better.
To do that, we need you.
Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

At Mercy Health, you'll become part of a proud history built on over 100 years of expertise, skill and care. As Service Desk Analyst, you'll use your IT support skills and expertise to help achieve even more for all who need us.

What you'll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you'll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• A compassionate, flexible and positive approach to effective patient care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people's lives - and your career.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgement to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.