Healthcare IT Support Technician

Job Q; Central Highlands, Wundowie; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Mercy Health is seeking a Technical Support Officer to deliver high-quality IT services within our Desktop team. You will provide reliable 1st and 2nd line support to end users, ensuring incidents are resolved in line with service standards.

The role focuses on desktop, laptop, peripheral and mobile device support, with deployment assistance and strong customer service. It is an onsite position across Mercy Health facilities in Victoria.

Formación

• A tertiary qualification or relevant work experience in Information Technology-related field.
• Current Police Check and Working with Children Check is required.
• Valid driver’s licence from Victoria or other Australian state/territory and ability to travel in role.

Responsabilidades

• Provide reliable 1st and 2nd level technical support to end users.
• Support desktop, laptop, peripherals and mobile devices within Mercy Health.
• Assist with deployment and support of hardware, software and modern workplace technologies.
• Deliver onsite, hands-on IT support across Mercy Health facilities.

Conocimientos

Communication skills

Troubleshooting

Customer service

Time management

Teamwork

Educación

Tertiary IT qualification

Herramientas

ServiceNow

Microsoft 365

Descripción del empleo

Mercy Health is seeking a Technical Support Officer to deliver high-quality IT services within our Desktop team. You will provide reliable 1st and 2nd line support to end users, ensuring incidents are resolved in line with service standards.

The role focuses on desktop, laptop, peripheral and mobile device support, with deployment assistance and strong customer service. It is an onsite position across Mercy Health facilities in Victoria.