Customer Success Manager — Scale & Impact

HotDoc; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

HotDoc in Melbourne, VIC, is hiring a Customer Success Manager to help scale our SaaS platform for healthcare providers. You will partner with sales, product, and support to drive adoption, renewals, and expansion across a growing customer base.

The role focuses on building scalable onboarding, health checks, and proactive engagement. You will leverage data to reduce churn and maximize product value while supporting customers through change.

Qualifications

• Experience in customer success in SaaS or health-tech domains.
• Excellent communication and relationship-building skills.
• Ability to scale CS processes and drive renewals.

Responsibilities

• Lead onboarding and adoption programs for a growing customer base.
• Proactively manage renewals, expansions, and risk.
• Collaborate with Sales, Product, and Support to improve customer outcomes.

Skills

Customer success

Account management

Stakeholder management

Data-driven

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

HotDoc in Melbourne, VIC, is hiring a Customer Success Manager to help scale our SaaS platform for healthcare providers. You will partner with sales, product, and support to drive adoption, renewals, and expansion across a growing customer base.

The role focuses on building scalable onboarding, health checks, and proactive engagement. You will leverage data to reduce churn and maximize product value while supporting customers through change.