Hybrid Care Operations Specialist

icare; Parramatta; Ibrido; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work-life balance

Gym subsidies

Health checks

EAP support

Career development

Salary packaging

Descrizione del lavoro

icare is seeking a frontline customer support professional in NSW to be the first point of contact for customers, families, healthcare providers and stakeholders, guiding enquiries about care, treatment and support services with empathy and professionalism.

Based in Sydney CBD or Parramatta with a hybrid model, you’ll handle administrative tasks, process invoices, coordinate service requests and manage high-volume workflows while supporting people in sensitive situations.

Competenze

• Experience in a contact centre, customer service, administration or operational support environment
• Experience or exposure within healthcare, aged care, rehabilitation, disability, return-to-work or medical administration environments will be highly regarded
• Confidence and professionalism when handling phone-based customer interactions
• Genuine empathy and resilience when supporting people experiencing difficult circumstances
• Strong communication skills and the ability to build rapport through natural, authentic conversations
• Excellent organisation skills, with the ability to prioritise and manage multiple tasks effectively
• Strong attention to detail, particularly when managing financial processing, invoices or funding requests
• Sound problem-solving skills and the ability to navigate complex customer enquiries

Mansioni

• Providing exceptional customer support through phone, email and administrative channels
• Managing enquiries from customers, families, healthcare providers and service partners
• Supporting customers through sensitive and complex situations with empathy, professionalism and care
• Processing invoices, payments and funding-related requests with accuracy and attention to detail
• Managing competing priorities and high-volume workflows across multiple systems and tasks
• Coordinating documentation, records, correspondence and service requests
• Working collaboratively with internal teams to ensure timely customer outcomes

Conoscenze

Contact centre exp

Customer service

Healthcare exposure

Empathy

Communication skills

Organisational skills

Detail orientation

Problem solving

Descrizione del lavoro

icare is seeking a frontline customer support professional in NSW to be the first point of contact for customers, families, healthcare providers and stakeholders, guiding enquiries about care, treatment and support services with empathy and professionalism.

Based in Sydney CBD or Parramatta with a hybrid model, you’ll handle administrative tasks, process invoices, coordinate service requests and manage high-volume workflows while supporting people in sensitive situations.