Administration Officer

Healthscope Hospitals; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexibility to work across hospitals

Continuous professional development

Discounted health insurance

Job summary

The Melbourne Clinic, part of Healthscope Hospitals, is seeking an experienced Administration Officer in Melbourne, VIC. Join a friendly team delivering high-quality patient care in a dynamic healthcare setting.

Initial start is immediate with full-time hours. The role requires strong customer service, exceptional communication, and robust organisational skills to support doctors and manage records across multiple departments.

Qualifications

• 2–3 years healthcare experience with strong customer service skills.
• Excellent interpersonal and communication abilities.
• Highly developed organisational skills with ability to prioritise in a fast-paced environment.
• Able to work independently and within a multidisciplinary team.
• Exceptional computer skills – MS Office.
• Zedmed experience (desired).

Responsibilities

• Support doctors with day-to-day administrative tasks.
• Manage phone and email enquiries professionally.
• Bill patients and process Medicare claims.
• Maintain accurate records and patient files.
• Liaise with hospital departments, GP clinics and other hospitals.
• Experience (2–3 years) in healthcare with strong customer service.
• Demonstrate excellent interpersonal and communication skills.
• Prioritise tasks and meet deadlines in a fast-paced setting.
• Show strong attention to detail.
• Work independently and in a multidisciplinary team.
• Proficient with MS Office (Outlook, Word, Excel).
• Zedmed experience (desired).

Skills

Customer service

Interpersonal communication

Organisational skills

Independent work

MS Office

Tools

MS Office

Zedmed

Job description

Administration Officer

Are you motivated and passionate Administration Officer looking to step into a rewarding career opportunity?

• Full-time opportunity
• Continuous professional development, education & support provided
• Deliver outstanding patient care within a dedicated team
• Inclusive, values‑led workplace

About the role:

The Melbourne Clinic is seeking an experienced Administration Officer to join our consulting suites team for an immediate start. You will join a friendly team of professionals who pride themselves on offering outstanding service and high‑quality care to all patients. This is a great role for experienced and patient care‑focused individuals who want to achieve a dynamic career in healthcare.

About us:

The Melbourne Clinic, situated in Richmond, Victoria, is Australia’s largest private mental health service, providing a variety of recovery focussed inpatient and outpatient programs that are tailored to meet the needs of people with a range of mental health conditions. The Melbourne Clinic is an inclusive and diverse workplace welcoming of all patients, staff, and visitors regardless of ethnicity, religion, age, neurodiversity, gender identity, or sexuality. We are committed to providing our staff with a structured induction and orientation, and opportunities for ongoing training and professional development. We value individuality and embrace people with differing experiences, knowledge, and skills with the intention of building a thriving, professional working environment that is both nurturing and safe.

Key responsibilities:

• Support doctors with day‑to‑day administrative tasks
• Manage phone and email enquiries with a friendly and professional manner
• Bill patients and process Medicare claims
• Maintain accurate and effective record management systems including preparation of medical records
• Liaise with different departments within the hospital, other GP clinics and hospitals
• Experience (2-3 years) in healthcare with exceptional customer service skills
• Excellent interpersonal and communication skills
• Highly developed organisational skills with the ability to prioritise tasks and meet deadlines in a fast‑paced environment
• Strong attention to detail
• Be able to work independently and within a multidisciplinary team environment
• Exceptional computer skills - MS Office (Outlook, Word, and Excel)
• Zedmed experience (desired)

Why Healthscope?

When you join Healthscope, you become partofourCommunity of Care. Our people are at the heart of our organisation - no matter the role,every dayour people make a differenceto the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You'll also benefit from:

• Flexibility to work across one or multiple hospitals across our network
• Discounted health insurance (non‑casuals only)
• Continuous professional development, education & support provided to encourage growth

We pride ourselves onworking with talented, passionateand caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

More Information:

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.