Health Information Release Officer

Western Sydney Local Health District; Sydney; In loco; AUD 51.000 - 53.000; Tempo pieno

Descrizione del lavoro

Western Sydney Local Health District is seeking a Health Information Release Officer at Westmead Hospital to manage end-to-end ROI requests while safeguarding patient privacy. You will review clinical records, extract relevant information, and ensure compliant disclosure under NSW Health policies.

You’ll work within the Health Information & Records Service (HIRS) to support internal and external stakeholders, meet tight deadlines, and maintain high standards of confidentiality and accuracy in a

Competenze

• Understanding of patient confidentiality, Release of Information policies & knowledge of health record processes
• Excellent organisational skills with the ability to manage time appropriately, prioritise workload and work under pressure
• Demonstrated enthusiastic work ethic and the ability to and work as part of a team
• Excellent computer skills across a variety of applications
• Demonstrated attention to detail
• Excellent written and verbal communications skills
• Ability to work with minimal supervision and use initiative
• Ability to work across multiple WSLHD facilities as required

Mansioni

• Process Release of Information (ROI) requests end-to-end, ensuring sensitive clinical information is reviewed and disclosed appropriately
• Review and analyse health records, extracting relevant information while maintaining confidentiality
• Apply NSW Health Records and Information Privacy Act 2002 and WSLHD policies when processing requests
• Coordinate with internal teams and external stakeholders, monitor deadlines and maintain records in the HPRM system
• Support service quality and continuity across WSLHD sites by tracking requests and workload
• Meet established performance targets and provide operational support as needed

Conoscenze

Records management

Privacy compliance

Confidentiality

Analytical skills

Time management

Communication

Strumenti

HPRM

Descrizione del lavoro

Make a meaningful impact by protecting patient privacy and information integrity. Apply your records management and analytical skills in a vital healthcare service Build your career with a leading public health service in Western Sydney Turn complex health information requests into accurate, timely and compliant outcomes that support patient care, privacy and legal processes. Employment Type: Temporary Full Time (up to 6 October 2027) Position Classification: Administration Officer Level 3 Remuneration: $37.27 - $38.44 per hour Hours Per Week: 38 Location: Westmead Hospital Where you’ll be working Join Western Sydney Local Health District at Westmead Hospital, where your work will contribute to the responsible management of sensitive health information and the delivery of trusted healthcare services. As part of the Health Information & Records Service (HIRS), you’ll work alongside a dedicated team committed to accuracy, confidentiality, collaboration and responsive service. You’ll be part of a dynamic environment where priorities can change quickly, attention to detail is essential, and your contribution helps ensure health information is handled securely and responsibly. Work within a specialised Health Information Release team supporting a range of internal and external stakeholders. Collaborate with healthcare professionals, patients, legal representatives and other authorised parties. Apply NSW Health legislation, privacy requirements and established records management procedures. Contribute to a service that values accountability, teamwork and the timely delivery of accurate information.

What you’ll be doing

As a Health Information Release Officer, you’ll manage the end-to-end processing of Release of Information (ROI) requests, ensuring sensitive clinical information is reviewed, tracked and disclosed appropriately. Your strong organisational skills, sound judgement and commitment to confidentiality will help deliver accurate responses within required timeframes. Manage information requests: Process requests from courts, police, coroners, solicitors, insurers, healthcare providers, patients and other authorised parties. Review and analyse health records: Identify and extract relevant information from clinical, electronic and paper-based records, ensuring accuracy and appropriate handling of confidential information. Ensure privacy and compliance: Apply the NSW Health Records and Information Privacy Act 2002, relevant legislation and WSLHD policies and procedures when processing requests. Coordinate and communicate: Liaise with internal teams and external stakeholders, monitor deadlines, maintain accurate records in the HPRM corporate record-keeping system and meet established performance targets. Maintain service quality and continuity: Track records, follow up outstanding requests, prepare workload statistics and provide operational support across WSLHD sites when required.

Qualifications and Skills

• Understanding of patient confidentiality, Release of Information policies & knowledge of health record processes
• Excellent organisational skills with the ability to manage time appropriately, prioritise workload and work under pressure
• Demonstrated enthusiastic work ethic and the ability to and work as part of a team
• Excellent computer skills across a variety of applications
• Demonstrated attention to detail
• Excellent written and verbal communications skills
• Ability to work with minimal supervision and use initiative
• Ability to work across multiple WSLHD facilities as required

Requisition ID: REQ703031 Applications Close: 4 November 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations.

Westmead Hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability. Please note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position.

For inquiries about the role, contact Brooke Everard on [e-mail].