Health Information Release Officer

NSW Health; Sydney; Sur place; AUD 44 000 - 53 000; Plein temps

Résumé du poste

NSW Health at Westmead Hospital is seeking a Health Information Release Officer to manage the end-to-end processing of Release of Information requests, ensuring sensitive clinical data is reviewed, tracked and disclosed appropriately. You will work within the Health Information & Records Service to support accuracy and confidentiality.

You will apply NSW Health privacy requirements, coordinate with healthcare professionals and other authorised parties, and maintain records in the HPRM system to

Qualifications

• Understanding of patient confidentiality and Release of Information policies.
• Knowledge of health record processes and privacy legislation.
• Excellent organisational skills and ability to manage time and prioritise workload.
• Strong written and verbal communication skills.

Responsabilités

• Process end-to-end Release of Information (ROI) requests from courts, lawyers, insurers and authorised parties.
• Review and extract information from clinical, electronic and paper records with confidentiality in mind.
• Apply NSW Health privacy legislation and policies when processing requests.
• Coordinate with internal teams and external stakeholders, monitor deadlines, maintain records in HPRM and meet targets.
• Support across Western Sydney Local Health District sites as required.

Connaissances

Information management

Privacy compliance

Attention to detail

Stakeholder liaison

Outils

HPRM system

Description du poste

• Make a meaningful impact by protecting patient privacy and information integrity
• Apply your records management and analytical skills in a vital healthcare service
• Build your career with a leading public health service in Western Sydney

Turn complex health information requests into accurate, timely and compliant outcomes that support patient care, privacy and legal processes.

Employment Type:Temporary Full Time (up to 6 October 2027)
Position Classification:Administration Officer Level 3
Remuneration: $32.27 - $38.44 per hour
Hours Per Week: 38
Location: Westmead Hospital

Where you’ll be working

Join Western Sydney Local Health District at Westmead Hospital, where your work will contribute to the responsible management of sensitive health information and the delivery of trusted healthcare services. As part of the Health Information & Records Service (HIRS), you’ll work alongside a dedicated team committed to accuracy, confidentiality, collaboration and responsive service.

You’ll be part of a dynamic environment where priorities can change quickly, attention to detail is essential, and your contribution helps ensure health information is handled securely and responsibly.

• Work within a specialised Health Information Release team supporting a range of internal and external stakeholders.
• Collaborate with healthcare professionals, patients, legal representatives and other authorised parties.
• Apply NSW Health legislation, privacy requirements and established records management procedures.
• Contribute to a service that values accountability, teamwork and the timely delivery of accurate information.

What you’ll be doing

As a Health Information Release Officer, you’ll manage the end-to-end processing of Release of Information (ROI) requests, ensuring sensitive clinical information is reviewed, tracked and disclosed appropriately. Your strong organisational skills, sound judgement and commitment to confidentiality will help deliver accurate responses within required timeframes.

• Manage information requests: Process requests from courts, police, coroners, solicitors, insurers, healthcare providers, patients and other authorised parties.
• Review and analyse health records: Identify and extract relevant information from clinical, electronic and paper-based records, ensuring accuracy and appropriate handling of confidential information.
• Ensure privacy and compliance: Apply the NSW Health Records and Information Privacy Act 2002, relevant legislation and WSLHD policies and procedures when processing requests.
• Coordinate and communicate: Liaise with internal teams and external stakeholders, monitor deadlines, maintain accurate records in the HPRM corporate record-keeping system and meet established performance targets.
• Maintain service quality and continuity: Track records, follow up outstanding requests, prepare workload statistics and provide operational support across WSLHD sites when required.

Make a difference with Western Sydney Local Health District

Bring your attention to detail, commitment to confidentiality and passion for quality service to a role that makes a difference behind the scenes of healthcare. Join a team where your work supports the responsible use of health information, strengthens trust and contributes to better health service delivery.

• Understanding of patient confidentiality, Release of Information policies & knowledge of health record processes
• Excellent organisational skills with the ability to manage time appropriately, prioritise workload and work under pressure
• Demonstrated enthusiastic work ethic and the ability to and work as part of a team
• Excellent computer skills across a variety of applications
• Demonstrated attention to detail
• Excellent written and verbal communications skills
• Ability to work with minimal supervision and use initiative
• Ability to work across multiple WSLHD facilities as required

Applications Close: 4 November 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/

Westmead Hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position.