Health Concierge Team Leader - Clinical

Australian Unity; Perth; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Well-Being leave

Community leave

Deep Listening leave

Extra two weeks leave

Fitness Passport discounts

Employee discounts

Novated leasing

Leave buy-up (up to 2 weeks)

Job summary

Australian Unity is seeking a Health Concierge Team Leader - Clinical to join our West Perth, WA team. This permanent full-time, hybrid role leads a virtual team to manage triaging, scheduling, and workforce planning to deliver high-quality allied health and nursing services.

This role oversees intake, clinical referral assessments, and rostering, driving data‑driven workforce optimization while maintaining compassionate patient care.

Qualifications

• Hold tertiary qualifications in allied health or nursing with current AHPRA registration.
• Significant experience in clinical operations and workforce management.
• Data-focused, process-driven, and able to identify efficiency gains.
• Strong leadership skills to guide a high-performing team.
• Balance customer needs with optimizing service delivery.

Responsibilities

• Oversee customer intake, triaging, and clinical referral assessment.
• Manage workforce scheduling and operational rostering to maximise efficiency.
• Provide leadership in referral management, insourcing/outsourcing decisions, and team performance.
• Leverage data-driven insights to optimise care delivery and workforce utilisation.

Skills

Leadership

Workforce management

Scheduling

Clinical operations

Data-driven

Education

Allied health degree or nursing

Current AHPRA registration

Job description

Across Home Health, we’re transforming the way we work in local communities to improve health and care outcomes. As the Health Concierge Team Leader - Clinical, you’ll play a pivotal role in shaping how we deliver personalised and integrated care. Leading a virtual team, you'll ensure efficient triaging, scheduling, and workforce planning to enhance the delivery of high-quality allied health and nursing services.

This is a permanent full-time, hybrid role based in Western Australia, with flexibility to work from home while maintaining the ability to attend our Delhi Street, West Perth office as required.

Our Opportunity to You

This is a unique opportunity to drive meaningful change and deliver exceptional outcomes. As a key leader within our Health Concierge Clinical Team, you will:

• Lead a team delivering best-practice clinical referral assessments and scheduling
• Optimise workforce planning for a seamless care experience
• Drive efficiencies in service delivery while maintaining quality care
• Be part of an innovative, supportive, and forward-thinking healthcare organization
• Flexibility for Work-Life Balance
• Additional yearly paid Well-Being, Community and Deep Listening leave days
• Fitness Passport Discounts
• Buy up to 2 Extra Weeks Leave
• Employee Discounts on Banking, Health, Insurances
• Novated Leasing for a New Car

The Day to Day

In this dynamic role, you will:

• Oversee customer intake, triaging, and clinical referral assessment
• Manage workforce scheduling and operational rostering to maximize efficiency
• Ensure the right resource meets the right need at the right timeProvide leadership in referral management, insourcing/outsourcing decisions, and team performance
• Leverage data-driven insights to optimise care delivery and workforce utilization

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About You

We’re looking for a clinical and operational expert with strong business acumen and a passion for improving care outcomes. You’ll thrive in this role if you:

• Hold tertiary qualifications in allied health or nursing with current AHPRA registration
• Have significant experience in clinical operations and workforce management
• Are data-focused, process-driven, and always seeking efficiency gains
• Possess strong leadership skills to inspire and guide a high-performing team
• Understand how to balance customer needs with optimizing service delivery

Australian Unity is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

Health Concierge Team Leader - Clinical • West Perth, WA, AU