Head of Voice & Conversational AI Design

Correlate Resources Pty; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Correlate Resources Pty is seeking a Lead Conversion Designer to head its Australian conversation design function. The role combines design leadership with hands-on delivery for GenAI voice and chat agents in enterprise contexts.

You will guide the team, run client workshops, and shape experiences from discovery to launch, while collaborating closely with engineers to ensure delivery success.

Qualifications

• Strong design background with hands-on conversation design experience.
• Experience leading designers, setting direction and delivery.
• Experience designing voice assistants or voice agents preferred.
• Practical experience with GenAI, prompting and agent behavior.
• Confident in client conversations and explaining design decisions in business terms.
• Technical understanding to collaborate with engineers.
• Startup experience for building functions in growing teams.

Responsibilities

• Lead the Australian conversation design function, setting standards and guiding other designers.
• Own conversational experiences from discovery through launch and ongoing improvement.
• Lead client workshops to understand needs and shape solutions.
• Design and refine dialogue flows, prompts, personas, fallbacks and escalation paths.
• Work with engineers to shape agent behavior and resolve delivery challenges.
• Review testing results and live conversations to improve quality.
• Build reusable design patterns as the team grows.

Skills

Design leadership

Conversation design

Voice interfaces

GenAI prompting

Client discussions

Engineering collaboration

Startup experience

Tools

GenAI tooling

Job description

Correlate Resources Pty is seeking a Lead Conversion Designer to head its Australian conversation design function. The role combines design leadership with hands-on delivery for GenAI voice and chat agents in enterprise contexts.

You will guide the team, run client workshops, and shape experiences from discovery to launch, while collaborating closely with engineers to ensure delivery success.