Senior Account Executive - Conversational AI

Probe Group; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

ConvAI within Probe Group is seeking a Senior Account Executive to lead consultative discovery calls and close high-value B2B SaaS deals in the conversational AI space. You will present ROI case studies, demonstrate the Oration platform, and drive contracts with senior executives across regional teams.

The role emphasizes a strategic approach to client engagement, ROI alignment, and rapid deal closure within a high-growth AI CX market.

Qualifications

• Proven B2B tech sales track record.
• Consultative discovery focus with customer interviews.
• Strong storytelling with clean slide decks and proposals.
• Able to articulate technical/operational value to executives.
• Experience closing B2B SaaS deals is essential.

Responsibilities

• Lead 30‑minute discovery calls with senior stakeholders to identify bottlenecks.
• Deliver product demonstrations of the Oration platform to show ROI.
• Quantify ROI and cost savings to unlock budgets and sign deals.
• Create tailored proposals and Statements of Work (SOWs) independently.
• Manage the sales pipeline from discovery to contract signing in Salesforce.

Skills

B2B tech sales

Consultative selling

SaaS sales

C-suite communication

Lead management

Tools

Salesforce

Job description

Senior Account Executive - Conversational AI

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About ConvAI

ConvAI is a technology innovator at the forefront of voice AI and conversational customer experience. As a specialist business unit within Probe CX, we build cutting‑edge solutions—including our flagship platform, Oration, and an advanced LLM Insights analytics engine. We help enterprise and mid‑market organisations replace clunky, legacy call menus with natural, conversational voice experiences that lower operational costs and elevate customer satisfaction.

Focus on Closing, Not Cold Prospecting

In this role, you step into a position supported by a dedicated lead‑generation engine that delivers 4 to 5 pre‑qualified, first‑contact discovery meetings directly into your calendar every week. Your focus is strictly on leading consultative discovery calls, demonstrating clear commercial ROI, and closing deals.

The Market Opportunity

Over 85% of contact centres across Australia and New Zealand still rely on legacy push‑button (DTMF) menus, driving up handle times and customer frustration. With nearly 40% of customer service organisations actively evaluating conversational AI over the next 12 months, you are entering a high‑demand, untapped market with a proven solution.

What You Will Be Doing

• Lead Discovery Calls: Lead 30‑minute initial meetings with Operations Managers, IT Directors, and C‑Suite Executives to uncover operational bottlenecks.
• Tailor & Demonstrate: Deliver clear, compelling product demonstrations using our Oration platform to show prospective clients how easily they can transform customer experience.
• Build the Business Case: Help clients quantify their return on investment (e.g., efficiency gains and cost reduction) to unlock budget and secure commercial agreements.
• Create Tailored Collateral: Construct structured, professional sales presentations, proposals, and Statements of Work (SOWs) independently.
• Own the Pipeline: Progress deals from initial discovery to contract signing, maintaining clean records within Salesforce.

What Makes You a Great Fit

• Proven B2B Tech Sales Track Record: You have direct experience managing B2B software, SaaS, or technology sales cycles from discovery through to final signature.
• Consultative Discovery Focus: You know how to ask insightful questions and let the client speak. You diagnose problems before presenting solutions.
• Self‑Sufficient Storyteller: You build clean, logical slide decks and proposals independently. You do not rely on linear presentation templates; you read the room and jump between topics smoothly based on client questions.
• C‑Suite Confidence: You can articulate technical and operational value to senior executive decision‑makers with credibility and ease.
• B2B SaaS Alignment: Prior exposure to AI, customer service technology, or contact centres is welcome, but a strong track record in general B2B SaaS deal‑closing is what matters most.

Why Join ConvAI?

• Consistent Lead Flow: Receive 4–5 qualified prospect meetings per week delivered straight to your calendar.
• Fast Time‑to‑Value: Our 'crawl, walk, run' deployment strategy allows clients to launch functional solutions in as little as 2 weeks, shortening sales cycles significantly.
• Supportive Culture: Work within an agile, collaborative business environment backed by Probe CX, giving you direct access to executive leadership and deep technical expertise.