Head of Tech & Business Systems | QSR Growth

Pathfinder Recruitment; Sydney; Vor Ort; AUD 180.000 - 260.000; Vollzeit

Zusammenfassung

Pathfinder Recruitment's client is seeking an experienced Head of Business Systems to own the technology platforms and modern enterprise apps supporting a fast-paced multi-site operation in Sydney. You will blend strategic leadership with hands-on technical involvement to shape IT strategy and governance while solving complex problems and driving system improvements.

Reporting to the Managing Director, you will lead a small team, manage vendors, and ensure performance, stability and value across

Qualifikationen

• 5–10 years' experience across business systems and enterprise applications.
• Proven track record leading IT support/functions in complex environments.
• Experience with Microsoft 365 and SharePoint.
• Strong vendor management and contract negotiation skills.
• Excellent stakeholder communication and leadership.

Aufgaben

• Lead the management, support and strategic direction of business applications.
• Manage and develop the Business Systems Support function; ensure high service standards.
• Maintain performance, stability and availability of critical business systems.
• Lead complex troubleshooting and root cause analysis; establish preventative frameworks.
• Oversee testing, change management and delivery of system enhancements.
• Drive system optimisation and technology initiatives delivering business value.
• Establish governance, documentation and business continuity practices.
• Manage technology vendors, including SLAs, escalations and negotiations.
• Provide leadership and hands-on admin across core platforms including Microsoft 365 and SharePoint.
• Build strong relationships with stakeholders and technology partners.

Kenntnisse

Business systems

Application support

IT project management

Vendor management

Leadership

Microsoft technologies

Tools

Microsoft 365

SharePoint

Jobbeschreibung

Pathfinder Recruitment's client is seeking an experienced Head of Business Systems to own the technology platforms and modern enterprise apps supporting a fast-paced multi-site operation in Sydney. You will blend strategic leadership with hands-on technical involvement to shape IT strategy and governance while solving complex problems and driving system improvements.

Reporting to the Managing Director, you will lead a small team, manage vendors, and ensure performance, stability and value across