Head of Platform Engineering & Tech Services

Service NSW; Sydney; Hybrid; AUD 190,000 - 235,000; Full time

Job summary

Department of Customer Service in NSW seeks a technology executive to lead a broad portfolio of platforms, cloud, data, APIs, and reliability. You will shape large-scale technology investments and oversee a cross-disciplinary team delivering essential digital services to NSW residents and businesses.

The role emphasizes platform-as-product thinking, improving engineering experience, and ensuring security, resilience and cost discipline across a complex tech environment. Hybrid work is available.

Qualifications

• Lead a multidisciplinary technology portfolio spanning cloud, platforms, data, integration, platform architecture, reliability and technology operations.

Responsibilities

• Lead technology platforms and shared services underpinning digital service delivery across NSW.
• Shape investment decisions and lifecycle decisions for digital services used by millions.
• Lead ~10 direct reports and ~90 staff, blending strategy, technical depth and people leadership.

Job description

Department of Customer Service in NSW seeks a technology executive to lead a broad portfolio of platforms, cloud, data, APIs, and reliability. You will shape large-scale technology investments and oversee a cross-disciplinary team delivering essential digital services to NSW residents and businesses.

The role emphasizes platform-as-product thinking, improving engineering experience, and ensuring security, resilience and cost discipline across a complex tech environment. Hybrid work is available.