Head Of Strategic Customers

Gwa; Sydney; On-site; AUD 180,000 - 300,000; Full time

Job summary

GWA Group seeks a senior commercial leader to head Strategic Customers from our North Sydney base. This role drives the national account strategy, pricing discipline, trading terms and margin performance across major merchants and retail partners.

Collaborating with Sales State GMs and cross-functional teams—Finance, Marketing, Product and Supply Chain—you will shape the commercial framework that supports consistent growth and stakeholder alignment across the business.

Qualifications

• Experience leading large-scale national or enterprise accounts.
• Strong commercial capability in pricing, trading terms and margin management.
• Ability to influence senior stakeholders across functions and geographies.
• Analytical mindset with use of performance insights to drive outcomes.
• Excellent communication and resilience in a complex B2B environment.

Responsibilities

• Define and lead the national account strategy and execution for key partners.
• Set pricing discipline, trading terms, and margin targets to drive growth.
• Collaborate with Sales, Finance, Marketing, Product and Supply Chain to align strategy and local execution.
• Partner with senior leaders to shape how strategic customer partnerships are led nationally.

Skills

National accounts leadership

Pricing strategy

Trading terms

Margin optimization

Stakeholder influence

Analytical mindset

Cross-functional collaboration

Strategic thinking

Job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.

This is a rare opportunity to step into a senior commercial leadership role with real enterprise impact.

As our North Sydney based Head of Strategic Customers, you will lead the development and delivery of the strategy and execution priorities for some of GWA's largest and most important customers, including major national merchant and retail partners. As our successful candidate you will set and drive the national account strategy, pricing discipline, trading terms, margin performance and the commercial framework that supports consistent growth across states and customer segments.

You'll work closely with Sales State General Managers, and the Finance, Marketing, Product and Supply Chain teams to align national strategy with local execution, drive stronger customer partnerships, and drive consistent, commercially disciplined approach across the merchant customer base.

This role will suit a highly experienced sales leader who is commercially sharp, resilient and confident operating at pace. You'll bring a proven track record managing major national or enterprise accounts, strong commercial leadership across pricing and trading terms, and the ability to influence senior stakeholders in a complex B2B environment.

We're looking for someone who can hit the ground running, build credibility quickly, and balance strategic thinking with practical execution.

What you'll bring:

• Proven experience managing large-scale national, enterprise, merchant or retail accounts.

• Strong commercial capability, including pricing, trading terms, margin discipline and growth delivery.

• The ability to influence and drive change across functions, states and senior leadership groups.

• A sharp analytical mindset, with confidence using performance insights to drive better commercial outcomes.

• Strong communication, resilience and the ability to lead through complexity with pace.

For the right person, this is a high-impact role with significant visibility, broad commercial ownership and a clear opportunity to shape how strategic customer partnerships are led nationally across GWA.