Head of Strategic Customers

GWA Group; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

GWA Group, North Sydney, is seeking a Head of Strategic Customers to lead the development and execution of the national account strategy for major merchant and retail partners. You will own pricing discipline, trading terms and margin performance while shaping the commercial framework across states.

You will collaborate with Sales, Finance, Marketing, Product and Supply Chain to align strategy with local execution, influence senior stakeholders, and lift strategic account management across the

Qualifications

• Proven experience leading large-scale national, enterprise, merchant or retail accounts.
• Strong commercial capability, including pricing discipline, trading terms and margin delivery.
• Ability to influence across functions, states and senior leadership groups.
• Sharp analytical mindset with confidence using performance insights to improve commercial outcomes.
• Strong communication, resilience and the ability to lead through complexity at pace.

Responsibilities

• Lead development and delivery of national account strategy and execution priorities for major customers.
• Drive pricing discipline, trading terms and margin performance.
• Align national strategy with local execution across Sales, Finance, Marketing, Product and Supply Chain.
• Influence senior stakeholders in a complex B2B environment.
• Hit ground running to lift strategic account management across the business.

Skills

National accounts leadership

Pricing & trading terms

Stakeholder influence

Analytical mindset

Strong communication & resilience

Job description

## Head of Strategic CustomersApply: North Sydney, NSW: Full time: Posted Yesterday: JR100169GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.This is a rare opportunity to step into a senior commercial leadership role with real enterprise impact.As our North Sydney based **Head of Strategic Customers**, you will lead the development and delivery of the strategy and execution priorities for some of GWA’s largest and most important customers, including major national merchant and retail partners. As our successful candidate you will set and drive the national account strategy, pricing discipline, trading terms, margin performance and the commercial framework that supports consistent growth across states and customer segments.You’ll work closely with Sales State General Managers, and the Finance, Marketing, Product and Supply Chain teams to align national strategy with local execution, drive stronger customer partnerships, and drive consistent, commercially disciplined approach across the merchant customer base.This role will suit a highly experienced sales leader who is commercially sharp, resilient and confident operating at pace. You’ll bring a proven track record managing major national or enterprise accounts, strong commercial leadership across pricing and trading terms, and the ability to influence senior stakeholders in a complex B2B environment.We’re looking for someone who can hit the ground running, build credibility quickly, and balance strategic thinking with practical execution. You will be analytical, customer-focused and comfortable working through ambiguity, while bringing the energy, hunger and leadership capability to lift strategic account management across the business.**What you’ll bring:*** Proven experience managing large-scale national, enterprise, merchant or retail accounts.* Strong commercial capability, including pricing, trading terms, margin discipline and growth delivery.* The ability to influence and drive change across functions, states and senior leadership groups.* A sharp analytical mindset, with confidence using performance insights to drive better commercial outcomes.* Strong communication, resilience and the ability to lead through complexity with pace.For the right person, this is a high-impact role with significant visibility, broad commercial ownership and a clear opportunity to shape how strategic customer partnerships are led nationally across GWA.Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.