Head of Settlements & Motor Claims Strategy

Troocoo Pty; Brisbane; On-site; AUD 180,000 - 280,000; Full time

Job summary

Troocoo Pty is seeking a seasoned Head of Settlements to lead a large, multi-site settlements function within a growing general insurance business. The role combines strong technical motor claims expertise with strategic thinking, commercial acumen and a passion for developing high-performing teams.

You will partner with the claims leadership team to drive settlement strategies, optimise outcomes, and reduce costs and leakage while maintaining customer experience.

Qualifications

• Significant leadership experience within motor insurance claims or settlements.
• Around 10 years' leadership experience in insurance or a closely related sector.
• Strong knowledge of motor claims, settlement practices and applicable regulations.
• Experience leading leaders and large, complex operational teams.
• Proven ability to use data and metrics to drive decisions and outcomes.
• Track record of driving operational improvement and change initiatives.

Responsibilities

• Provide strategic and operational leadership across the settlements function.
• Lead and develop a multi-layered team of managers and technical professionals.
• Develop settlement strategies delivering fair, efficient, and cost-effective outcomes.
• Establish negotiation approaches with insurers and external parties.
• Monitor data, KPIs and trends to improve settlement times, accuracy, quality.
• Address claims leakage and strengthen technical standards and consistency.
• Oversee complex settlements, disputes and litigation-related matters.
• Partner with stakeholders to improve processes and adopt technology.
• Manage performance and budget to achieve business objectives.
• Build relationships across locations, including offshore operations.

Skills

Motor claims leadership

Leadership

Strategic thinking

Data-driven decisions

Stakeholder management

Process improvement

Job description

Troocoo Pty is seeking a seasoned Head of Settlements to lead a large, multi-site settlements function within a growing general insurance business. The role combines strong technical motor claims expertise with strategic thinking, commercial acumen and a passion for developing high-performing teams.

You will partner with the claims leadership team to drive settlement strategies, optimise outcomes, and reduce costs and leakage while maintaining customer experience.