Settlements Consultant

GT Insurance; Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

GT Insurance is seeking a Settlements Consultant to review third-party demands following accidents and manage settlements with insured parties or their representatives. You will engage external experts when needed and make informed decisions based on evidence and legal principles.

You will report to the Settlements & Investigations Team Leader and help reduce litigation by timely settlement offers, negotiation outcomes, and processing payments to third parties.

Qualifications

• Experience in Motor Insurance Claims and third-party settlements.
• Experience negotiating settlement outcomes.
• Strong understanding of liability, including apportioned liability.
• Excellent MS365 skills – Outlook, Excel, PowerPoint, Word, Teams and SharePoint.
• Excellent interpersonal and written/verbal communication.
• Ability to build client rapport, problem solve, negotiate and resolve conflict.

Responsibilities

• Review third party demands and approaches following an accident with our insured parties, either direct or via their representatives.
• Identify when external expertise is required and engage with GT’s partners such as assessors and related suppliers to seek advice.
• Understand legal principles, relevant precedents and make informed decisions based upon evidence and legal principles
• Reduce unnecessary litigation by responding to claims promptly by making timely offers of settlement and negotiating outcomes.
• Processing settlement payments to third parties.

Skills

Motor Insurance

Claims Negotiation

Liability Risk

MS365 Skills

Interpersonal Skills

Client Rapport

Problem Solving

Team Player

Job description

• Hybrid working (2 Days onsite, 3 Days WFH)
• Industry Leader in the Heavy/Commercial Motor Insurance Market
• Career Development Opportunities available

Location: CBD & Inner Suburbs, Brisbane, Australia - QLD

Work Type: Full Time

Salary Rate: AnnualPackage

Description

Fully backed by Allianz Australia, GT Insurance offers a diverse range of underwriting solutions across Transport and Machinery, Marine and Transit. With our award-winning claims service, we ensure that vehicles and the goods they carry are covered comprehensively, powering the progress of businesses.

Our core values of ‘inspire,’ ‘wholehearted,’ and ‘ownership’ guide our interactions with customers, brokers, colleagues, and partners, fostering an environment of respect, proactivity, and innovation.

Our Settlements Consultant will be working with stakeholders to review and manage third-party settlements. This will involve high attention to detail and the ability to negotiate an outcome in the best interest of all parties involved whilst maintaining our high-level customer experience and service.

Reporting into the Settlements & Investigations Team Leader you will be responsible for:

• Review third party demands and approaches following an accident with our insured parties, either direct or via their representatives.
• Identify when external expertise is required and engage with GT’s partners such as assessors and related suppliers to seek advice.
• Understand legal principles, relevant precedents and make informed decisions based upon evidence and legal principles
• Reduce unnecessary litigation by responding to claims promptly by making timely offers of settlement and negotiating outcomes.
• Processing settlement payments to third parties.

Skills & Experience:

• Experience in Motor Insurance Claims and third-party settlements is highly desired.
• Previous experience in negotiating settlement outcomes is highly desired.
• Strong understanding of liability, including apportioned liability.
• Strong MS365 skills – Outlook, Excel, PowerPoint, Word, Teams and SharePoint
• Excellent interpersonal skills, including written and verbal communication
• Ability to build client rapport, problem solve, negotiate and resolve conflict.
• A team player, who is collaborative and will share their expertise and knowledge for a best practice customer experience.

Our people enjoy being part of an organisation that respects and values their contributions, and working alongside others who pride themselves on outstanding customer service.

We provide our people opportunities to grow and learn new skills, work collaboratively across different areas, and contribute to and share in collective success. Our business is growing and we have big plans, creating exciting new career and growth opportunities.

We invite you to discover more about GT Insurance, our dedication to supporting industry growth, individual progress, and opportunities to join our team by visiting our website at gtins.com.au or connecting with us on social media to stay updated on our latest news and job openings.

At GT Insurance, our commitment to excellence extends beyond our products and services. Just as we assist businesses in managing their risk to ensure they can continue to thrive and progress, we are dedicated to providing equal opportunities for all candidates in our recruitment process.

To apply please share your resume with the GT People & Culture team.