Head of Settlements & Fulfilment — Lending Operations

Toyota Finance Australia; Melbourne; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible hours

Paid parental leave (26 weeks primary,

Wellness facilities

Employee Assistance Program

Volunteer days

Employee Car Benefit Scheme

Job summary

Toyota Finance Australia (TFA) is Australien’s largest automotive financier, operating at a flagship hybrid Operations Centre in Scoresby, Melbourne. We are seeking an influential Head of Settlements & Fulfilment to lead the strategy and management of retail and fleet settlements, originations support, and PPSR, delivering outstanding service to dealers and customers.

You will drive the operating rhythm with the Head of Lending, shaping systems and processes to enable an industry-leading lending

Qualifications

• Minimum 7 years’ accumulative experience in Operations Management, overseeing large, fast paced teams.
• Experience in call centre, back office or front of house administrative teams.
• Understanding of retail lending requirements, credit risk policies and compliance requirements.
• Strong influencing and communication skills, written and verbal communication skills.
• Proven ability to develop effective and trusted relationships across all levels of the business, internal and external.
• Strong negotiation, analytical and problem‑solving skills.

Responsibilities

• Lead the strategy, leadership and management of the Settlements & Fulfilment function for retail and fleet settlements, pre-verification, originations support teams and PPSR.
• Oversee end-to-end originations-related activities to deliver quality service and achieve SLAs and the department Balanced Scorecard and Hoshin initiatives.
• Collaborate with the Head of Lending to set strategic direction for retail and fleet Lending and operating rhythm for customer solutions.
• Ensure systems, processes and people are aligned to deliver industry-leading lending services and ongoing efficiencies.
• Coach and develop leadership teams to improve performance and capability across the function.
• Ensure compliance with company policies, risk appetite and regulatory requirements across the department.

Skills

Operations leadership

Team management

Stakeholder management

Credit risk & compliance

Negotiation & communication

Education

Bachelor's degree in Business/Finance

Job description

Toyota Finance Australia (TFA) is Australien’s largest automotive financier, operating at a flagship hybrid Operations Centre in Scoresby, Melbourne. We are seeking an influential Head of Settlements & Fulfilment to lead the strategy and management of retail and fleet settlements, originations support, and PPSR, delivering outstanding service to dealers and customers.

You will drive the operating rhythm with the Head of Lending, shaping systems and processes to enable an industry-leading lending