Head Of Settlements & Fulfilment

Toyota Finance Australia; Melbourne; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible hours

Paid parental leave (26 weeks primary,

Wellness facilities

Employee Assistance Program

Volunteer days

Employee Car Benefit Scheme

Job summary

Toyota Finance Australia (TFA) is Australien’s largest automotive financier, operating at a flagship hybrid Operations Centre in Scoresby, Melbourne. We are seeking an influential Head of Settlements & Fulfilment to lead the strategy and management of retail and fleet settlements, originations support, and PPSR, delivering outstanding service to dealers and customers.

You will drive the operating rhythm with the Head of Lending, shaping systems and processes to enable an industry-leading lending

Qualifications

• Minimum 7 years’ accumulative experience in Operations Management, overseeing large, fast paced teams.
• Experience in call centre, back office or front of house administrative teams.
• Understanding of retail lending requirements, credit risk policies and compliance requirements.
• Strong influencing and communication skills, written and verbal communication skills.
• Proven ability to develop effective and trusted relationships across all levels of the business, internal and external.
• Strong negotiation, analytical and problem‑solving skills.

Responsibilities

• Lead the strategy, leadership and management of the Settlements & Fulfilment function for retail and fleet settlements, pre-verification, originations support teams and PPSR.
• Oversee end-to-end originations-related activities to deliver quality service and achieve SLAs and the department Balanced Scorecard and Hoshin initiatives.
• Collaborate with the Head of Lending to set strategic direction for retail and fleet Lending and operating rhythm for customer solutions.
• Ensure systems, processes and people are aligned to deliver industry-leading lending services and ongoing efficiencies.
• Coach and develop leadership teams to improve performance and capability across the function.
• Ensure compliance with company policies, risk appetite and regulatory requirements across the department.

Skills

Operations leadership

Team management

Stakeholder management

Credit risk & compliance

Negotiation & communication

Education

Bachelor's degree in Business/Finance

Job description

Toyota Finance Australia (TFA) is the country's largest automotive financier. While we work closely with Toyota Motor Corporation Australia (TMCA), TFA focuses on finance, insurance and fleet management.

We are committed to empowering our customers to get into their new car and onto the road. We encourage growth for our people through the philosophy of Here To Move You – supporting career progression, learning and engagement.

What you'll contribute to

The Head of Settlements & Fulfilment will be based at our flagship hybrid agile Operations Centre in Scoresby, Melbourne.

This is a rare and exciting opportunity for an influential operational leader to lead the strategy, leadership and management of the Settlements & Fulfilment function, overseeing the retail and fleet settlements, retail pre‑verification, originations support धर teams and retail and fleet PPSR. This team’s focus is to deliver exceptional and efficient service to our retail and fleet customers by supporting the Dealer Distribution and Direct Distribution departments.

This role is influential in working with the Head of Lending to establish the strategic business direction for retail and fleet Lending and the required operating rhythm to enable customer solutions for originations.

You will be accountable for the development and implementation of namely the strategy in regards to systems, processes and people necessary to deliver and support an industry leading Lending service together with creating ongoing efficiencies to drive value for the business.

Through voice and written channels, this role oversees the end‑to‑end originations‑related activities ensuring that our focus is around delivering quality service in every interaction. As an integral part of the leadership team in Originations, you will lead the team for performance, develop capability and coach for success. You will be responsible for delivering superior management and guidance to a team of people leaders and experts ensuring business outcomes such as SLAs and the department Balanced Scorecard and Hoshin brief initiatives are achieved.

You will be responsible for ensuring that the department operates within the approved company and divisional policies and procedures, that these are up to date and accurate, and within the business risk appetite.

Additionally, you will work collaboratively with other Operations Heads of Department to successfully lead strategic planning discussions which enable the Operations division to minimise losses, improve recoveries and reduce cost to serve.

Your attributes

• Minimum 7 years’ accumulative experience in Operations Management, overseeing large, fast paced teams.
• Experience in call centre, back office or front of house administrative teams.
• Understanding of retail lending requirements, credit risk policies and compliance requirements.
• Strong influencing and communication skills, written and verbal communication skills.
• Proven ability to develop effective and trusted relationships across all levels of the business, internal and external.
• Strong negotiation, analytical and problem‑solving skills.

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives กับ best possible life. After all, our people are our greatest assets.

• Flexible hours and workspaces
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund
• Employee Car Benefit Scheme

Building a great place to work

You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communicationẠ and we will be in touch as soon as possible to discuss your requirements.

Toyota is an endorsed employer for all women. Please review the Work180 website for further information.

Come with us and help create the future.