Head of Service Topology Engineering – Hybrid

Singtel; Sydney; Hybrid; AUD 210,000 - 320,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee discounts

Parental leave

Job summary

Optus is seeking an Associate Director, Service Topology Engineering to lead the engineering and evolution of enterprise service topology across domains. You will own strategy, standards and models that drive accurate service visibility, impact assessment and automation readiness.

You will influence senior stakeholders, manage partnerships and build a high-performing topology engineering capability with a focus on production readiness and measurable outcomes.

Qualifications

• Extensive leadership experience across telecommunications and topology engineering.
• Experience leading enterprise-scale service modelling across complex environments.
• Strong knowledge of topology, inventory relationships, dependency modelling, and service impact analysis.
• Understanding of network and service architectures with topology relevance for assurance, analytics and automation.
• Ability to define capability strategy, engineering standards and roadmaps with measurable outcomes.

Responsibilities

• Own and evolve the cross-domain service and topology strategy and capability roadmap.
• Lead lifecycle management of enterprise service topology models across network, cloud, application and service domains.
• Establish reusable patterns for service inventory relationships and topology synchronisation.
• Lead the engineering of cross-domain dependency models linking customer services, network resources, platforms and applications.
• Develop and govern service impact and failure-propagation models for accurate assessment and RCA.
• Establish topology accuracy, relationship metadata and engineering standards.
• Drive topology capabilities from engineering through validation into sustained production use.
• Influence senior stakeholders on model priorities and investment decisions.
• Build and lead a high-performing service and topology engineering team.

Skills

Leadership experience

Topology engineering

Service modelling

Stakeholder management

Vendor management

Education

Engineering degree

Job description

Optus is seeking an Associate Director, Service Topology Engineering to lead the engineering and evolution of enterprise service topology across domains. You will own strategy, standards and models that drive accurate service visibility, impact assessment and automation readiness.

You will influence senior stakeholders, manage partnerships and build a high-performing topology engineering capability with a focus on production readiness and measurable outcomes.