Director Technology Services & Platforms

NSW Department of Customer Service; Sydney; Hybrid; AUD 260,000 - 360,000; Full time

Job summary

NSW Department of Customer Service in Sydney seeks an experienced technology executive to lead a broad platform engineering portfolio spanning cloud, data, integration, reliability and operations. Reporting to the Chief Digital Officer, you will shape strategy, investment decisions and a coherent platform-product organisation serving critical public services.

Leading about 10 direct reports and a portfolio of around 90 staff, you will balance transformation, risk and service continuity while

Qualifications

• Experience leading enterprise technology platforms, services or operations at scale.
• Strong technical judgement for architecture and investment decisions.
• Ability to balance transformation, risk, resilience and service continuity.

Responsibilities

• Lead a multidisciplinary technology portfolio spanning cloud, platforms, data, integration, platform architecture, reliability and technology operations.
• Shape major technology investment and lifecycle decisions supporting digital services used by millions of people and businesses across NSW.
• Lead approximately 10 direct reports and a portfolio of around 90 people, building capability across a modern technology environment.

Skills

Enterprise leadership

Cloud platforms

Platform engineering

Site reliability

Stakeholder engagement

Commercial judgement

Job description

NSW Department of Customer Service – Sydney CBD NSW

• Lead a multidisciplinary technology portfolio spanning cloud, platforms, data, integration, platform architecture, reliability and technology operations.


• Shape major technology investment and lifecycle decisions supporting digital services used by millions of people and businesses across NSW.


• Public Service Senior Executive Band 1 Remuneration.


• Based in either Sydney CBD or Parramatta with hybrid working arrangements available. The ability to travel to both locations is required.

Reporting to the Chief Digital Officer, you will lead the technology platforms and shared services that underpin digital service delivery across Service NSW. The portfolio spans cloud and container platforms, APIs and integration, data and analytics, service-delivery platforms, platform architecture, site reliability, incident management and integrated technology operations.

This is not a traditional infrastructure or technology-governance role. Your mandate is to bring a broad portfolio of platforms, tools and services together as a coherent platform-product and engineering organisation. You will make supported technology choices easier for teams to adopt, improve the engineering experience and strengthen reliability, security, interoperability and cost discipline.

Leading approximately 10 direct reports and a portfolio of around 90 people, this will suit a leader who can combine strategic thinking, technical expertise and people leadership while supporting critical customer-facing services and building capability across a complex and modern technology environment.

You are an experienced technology executive with expertise in platform engineering, cloud services, technology operations, site reliability or large-scale digital platforms. You have led enterprise technology environments, influenced technology strategy and investment decisions, and delivered secure, resilient and scalable services supporting critical customer-facing operations.

You understand that platforms are products. You see engineers and product teams as customers.

You will bring:

• Experience leading enterprise technology platforms, services or operations at scale.


• Strong technical judgement when navigating complex technical, commercial and operational decisions, including technology investment and architecture considerations.


• Experience balancing transformation, risk, operational resilience and service continuity within critical customer-facing environments.


• Experience modernising enterprise technology environments and guiding technology lifecycle decisions.


• Experience developing high-performing leaders and multidisciplinary teams.


• Strong stakeholder engagement and influencing skills, with the ability to build trusted relationships across organisations, government agencies and industry partners.


• Commercial judgement across technology procurement, sourcing, vendor negotiations and whole-of-life investment.


• A practical understanding of AI-enabled technology and the secure technology foundations required to support it.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Sunday 25 October 2026 (11:59pm).

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.