Head of People Services

Collins Foods Limited; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

Collins Foods Limited is seeking a strategic Head of People Services in Brisbane to transform our people operations. You will lead a scalable, data-driven People Services function that supports 19,000+ employees, elevates service delivery, and partners with leaders across the business.

You will guide complex employee relations, drive standardised processes, and iterate Workday and self-service capabilities to improve outcomes and efficiency. A leadership role with broad commercial impact.

Qualifications

Responsibilities

• Leading and evolving our People Services function to deliver consistent, high-quality support for employee enquiries and case management.
• Driving service standards, metrics, reporting and continuous improvement across People Services.
• Overseeing employee relations, performance, conduct, wellbeing and workplace investigations, including complex matters.
• Using data and case trends to identify risks and recommend improvements that reduce repeat demand.
• Leading optimisation of Workday, self-service access, automation and simpler processes across the employee lifecycle.
• Providing recruitment leadership and business partnering support for centre leaders.
• Building a high-performing People Services team with accountability and strong customer focus.
• Partnering with leaders across People & Culture, Industrial Relations, Legal and the business to deliver commercially sound outcomes.
• Personally leading complex employee relations cases and investigations end to end.

Job description

Lead the Future of People Services

At Collins Foods Limited, we're building a people experience that is scalable, data-driven and customer-focused. Supporting more than 19,000 + employees across Australia, we're looking for a strategic and hands-on leader to transform and lead our People Services function.

As our Head of People Services, you'll lead a team responsible for people advisory, employee relations, recruitment, case management and corporate business partnering. You'll have the opportunity to elevate service delivery, influence organisational performance and shape how our people leaders are supported across the business.

The Opportunity

This is more than a traditional HR leadership role.

We're seeking someone who can build a best practice People Services operation that delivers exceptional service, leverages technology, uses data to drive decision making and creates outstanding experiences for leaders and employees alike.

You'll lead the continued evolution of our service model, ensuring our people processes are efficient, scalable and fit for a growing organisation. At the same time, you'll remain close to complex employee matters, providing expert guidance and leadership when it matters most.

What You'll Own

• Leading and evolving our People Services function, ensuring the delivery of consistent, high-quality support across employee enquiries, case management and people operations.
• Driving service excellence through clear service standards, performance metrics, reporting and continuous improvement initiatives.
• Overseeing employee relations, performance, conduct, wellbeing and workplace investigations, while managing complex and higher-risk matters.
• Using people and case management data to identify trends, manage risk and recommend improvements that enhance employee outcomes and reduce repeat demand.
• Leading the continued optimisation of Workday, self-service capability, automation and process simplification across the employee lifecycle.
• Providing recruitment leadership and business partnering support for Restaurant Support Centre leaders.
• Building a high-performing People Services team, developing capability and fostering a culture of accountability, ownership and customer focus.
• Partnering with leaders across People & Culture, Industrial Relations, Legal and the broader business to deliver consistent and commercially sound people outcomes.
• Personally lead complex employee relations cases and investigations end to end,